EMMANUEL KABEYA

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Monitored expiration datesof products, removing out-of-date items to maintane quality standards
• Assisted in inventory management , conducting regular stocktakes to prevent discrepancies.
• collaborated with with the security team to prevent shoplifting and ensurea safe shopping environment.
• Assisted in the training of new staff, sharing knowledge and best practices for the operations.
• Provided feedback to management on customer needs.
• Responded to customer enquiries with accurate information on products and services.
• Assisted customers in locating products, offering recommendations based on the customer preferences.

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash drawers.
• Promoted a safe working environment by enforcing safety guidelines among team members consistently.
• Managed inventory levels at checkout, ensuring that high-demand items were always available.
• Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
• Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
• Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
• Addressed and resolved customer complaints, restoring customer confidence and loyalty.
• Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
• Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Fostered culture of teamwork and cooperation among staff, leading to more effective problem resolution.
• Oversaw installation of new checkout software, minimizing errors and speeding up transactions.
• Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Submitted reports to senior management to aid in business decision-making and planning.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

-Processing transactions.

-Operating the point-of -sale system.

-Handling cash and credit transactions.

-Providing customer service.

-Monitoring fuel sale.