Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Winnie Mushore

Winnie Mushore

Cape Town

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Pizza Maker & Server

Pizza Palazzo
09.2023 - 03.2024
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Nurse Aide

Santro Nursing Care
08.2022 - 08.2023
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Assisted with patient transfer and ambulation.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.

Waiter

Ocean Basket Restaurant
03.2019 - 11.2021
  • Greeted new customers, discussed specials, and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Quality Assessor

BYC Aqua Solutions
07.2018 - 04.2019
  • Developed and maintained quality assurance procedure documentation.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Analyzed quality and performance data to support operational decision-making.
  • Created and collaborated in implementation and maintenance of customer complaint log.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Defined and implemented quality initiatives to reduce risk.
  • Liaised with vendors and end-users to uncover system optimization opportunities.
  • Consulted manuals and process documents to investigate malfunctions.
  • Participated in departmental meetings to establish short- and long-term strategy.

Education

High School Diploma -

Speciss College
Harare

Nail Technology Certificate -

Bellsima Academy
Cape Town, South Africa

Nail Technology Certificate -

Dare To Nare Academy
Cape Town, South Africa

Elderly Care/Nurse Aide -

Chilton Academy
Cape Town, South Africa

Childcare, AuPair, Night Nursing -

Chilton Academy
Cape Town, South Africa

First Aide For Paediatric And CPR -

Chilton Acadeym
Cape Town, South Africa

Skills

  • Order Accuracy
  • Dining area maintenance
  • Customer Service
  • High-volume dining
  • Safe Food Handling
  • Food spoilage prevention
  • Order Management
  • Menu Recommendations
  • Food safety understanding

Timeline

Pizza Maker & Server

Pizza Palazzo
09.2023 - 03.2024

Nurse Aide

Santro Nursing Care
08.2022 - 08.2023

Waiter

Ocean Basket Restaurant
03.2019 - 11.2021

Quality Assessor

BYC Aqua Solutions
07.2018 - 04.2019

High School Diploma -

Speciss College

Nail Technology Certificate -

Bellsima Academy

Nail Technology Certificate -

Dare To Nare Academy

Elderly Care/Nurse Aide -

Chilton Academy

Childcare, AuPair, Night Nursing -

Chilton Academy

First Aide For Paediatric And CPR -

Chilton Acadeym
Winnie Mushore