Emmanuel Blose

Duties & Responsibilities
• Technical Support Desk -FTTH and FTTB - Knowledge of Customer Service
• Conducting research into a wide range of computing issues and Optic Fibre
• Processes and working practices.
• Networks and technologies
• Voice and data Installations, Maintenance and callouts.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.

• Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
• Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
• Handled sensitive personal data with discretion.
• Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
• Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
• Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.

• Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
• Organized trips for individual, family and business travelers.
• Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
• Organized group tours, ensuring a seamless experience from start to finish for all participants.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Collected, handled and documented payments for travel services and associated feels.
• Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
• Handled sensitive information with professionalism and discretion.
• Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.