Emma Khutso Mayifo
Customer Care Consultant
Pretoria
Summary
Customer Care Consultant managing customer accounts, high-volume incoming calls, and complaint resolution across product and service enquiries. Strengthens satisfaction by identifying needs, processing account adjustments, preparing clear service reports for management, and following through until issues are resolved. Supports sales growth through accurate product guidance and clear service information.
Overview
19
19
years of professional experience
Work History
Customer Care Consultant
K Carrim Builders And Mecca Tiles
01.2022 - 08.2024
- Handle customer inquiries daily while maintaining accurate account records and responsive support.
- Maintain customer and financial accounts by processing adjustments accurately and preparing clear service reports for management. Ensure goods returned are not damaged/ faulty. Follow up rules prescribed by management. Also open credit accounts and advise them about the products we selling.
- Manage incoming calls and customer inquiries, providing accurate information through the appropriate tools and communication channels.
- Build trust with customers by identifying needs, recommending suitable products and services, and supporting sales growth.
- Deliver complete and accurate information while coordinating with the team to support related customer service tasks.
- Enhanced customer satisfaction by resolving inquiries and issues promptly.
- Implemented feedback mechanisms to capture customer insights for service improvement.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handling cash transactions securely, adhering to strict cash Handling procedures at all times.
- Processed both cash and card purchases and returns.
Legal Assistant
Department of Justice And Constitutional Development( State Attorney))
Pretoria
06.2016 - 06.2017
- Managed incoming and outgoing correspondence excluding mail, facsimiles, scanning, photocopying, and telephone follow-ups.
- Supported attorneys with case administration, petition matters, file allocation, and follow-up on outstanding documents during flexible hours.
- Prepared accurate pleadings, correspondence, and internal documents in Microsoft Word, while capturing and updating expenditure in office records.
- Retrieved relevant case law and statutory provisions from legal databases to support ongoing matters and attorney review.
- Coordinated consultations, uplifts pleadings in court, and tracked payments to private attorneys and advocates for timeous processing.
- Assisted attorneys in trial preparation, including witness coordination and evidence organization.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Double Checker
International Business Intelligence
05.2006 - 03.2015
- Managed incoming and outgoing invoices, maintaining accurate records and supporting stock control processes.
- Liaised with suppliers to resolve delivery discrepancies, protect stock levels, and reduce avoidable losses.
- Monitored the shop floor for suspicious behavior and theft indicators, following company procedures to prevent shoplifting.
- Applied quality control checks to isolate defective products and protect customer satisfaction.
- Led initiatives to standardize reporting procedures, enhancing clarity and consistency across projects.
- Assisted customers with bagging their purchases, providing swift and attentive service.
Library Assistant
University Of Pretoria
05.2005 - 03.2006
- Managed circulation desk operations, including returns, late charges, and tracking outstanding materials.
- Cataloged, sorted, and shelved books by category while keeping library assets organized for easier retrieval.
- Provided administrative support by updating the library website, maintaining databases, preparing correspondence, and handling accurate information.
- Guided users in accessing library computer systems, logging onto the Internet, and using digital services and resources.
- Liaised with students and stakeholders, promoted library materials, completed stock reports, and monitored the premises for a safe visitor experience.
Education
Certificate - Paralegal
Justice College
01-2017
Certificate - Public Relations
University of South Africa (UNISA)
01-2012
Grade 12 Senior Certificate - undefined
Boshego Secondary School
01-2003
Skills
Customer service
Problem solving
Attention to detail
Teamwork
Adherence to deadlines
Case management
Document preparation
Records management
Call handling
Confidentiality
Knowledge: Public services Act Batho Pele principles, Credit control policy and Anti corruption policy
Personal Information
- Date of Birth: 10/19/85
- Gender: Female
- Nationality: South African
- Driving License: Code B
Timeline
Customer Care Consultant
K Carrim Builders And Mecca Tiles
01.2022 - 08.2024
Legal Assistant
Department of Justice And Constitutional Development( State Attorney))
06.2016 - 06.2017
Double Checker
International Business Intelligence
05.2006 - 03.2015
Library Assistant
University Of Pretoria
05.2005 - 03.2006
Grade 12 Senior Certificate - undefined
Boshego Secondary School
Certificate - Public Relations
University of South Africa (UNISA)
Certificate - Paralegal
Justice College