Summary
Overview
Work History
Education
Skills
Baking and cleaning
Timeline
Generic
Emmaculate  Nkala

Emmaculate Nkala

Barista And
Fourways Dainfern

Summary

Dynamic barista with proven expertise at Brewed Awakening

, excelling in espresso preparation and cash handling. Recognized for enhancing customer satisfaction through personalized service and effective complaint resolution. A dedicated team player, skilled in latte art and maintaining cleanliness, contributing to a welcoming atmosphere that drives repeat business.

Overview

6
6
years of professional experience

Work History

Barista

Kim Ingram
02.2023 - 04.2026
  • Fostered welcoming atmosphere by greeting customers warmly and addressing their needs promptly.
  • Created personalized beverages based on customer requests, contributing to increased sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Used POS system to accurately enter orders and process payments.

Barista and a Cashier

Craig Moffat
08.2020 - 04.2023

Education

No Degree - Alson

Secondary School
Zimbabwe
05-2026

Skills

Espresso machine operation

Opening and closing duties

Cash handling

Latte art

POS systems

Team player

Order taking

Cleanliness

Active listener

Safe food handling

Espresso preparation

Coffee machinery

Smoothie making

Baking and cleaning

l like baking

l am good at cleaning and working as a team

Timeline

Barista

Kim Ingram
02.2023 - 04.2026

Barista and a Cashier

Craig Moffat
08.2020 - 04.2023

No Degree - Alson

Secondary School
Emmaculate NkalaBarista And