Emma Huma
Summary
Strategic HR leader skilled in employee development and policy implementation. Drives operational efficiency and compliance while fostering a collaborative culture. Leverages effective communication to enhance performance management and support organizational success.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
GM Human Resources
Brilliant Telecommunications
12.2013 - Current
- Developed strategic plans to enhance market presence and operational efficiency.
- Ensured compliance with HR regulations by reviewing and implementing policies.
- Supervised payroll and benefits administration to ensure compliance and accuracy in employee compensation.
- Managed team performance through training, mentoring, and regular feedback sessions.
- Supervised end-to-end onboarding processes to facilitate smoother transitions for new hires.
- Oversaw employee relations matters.
Client Service Coordinator
Brilliant Telecommunications
01.2008 - 11.2013
- Coordinated client communications and inquiries, ensuring timely resolution of issues.
- Coordinated client communications and inquiries to ensure timely responses.
- Developed and maintained client databases using CRM software for efficient tracking.
- Collaborated with technical support teams to resolve customer issues effectively.
Marketing Coordinator
Dimension Data
07.2004 - 12.2007
- Coordinated marketing campaigns across digital and traditional channels to enhance brand visibility.
- Managed content creation for internal communications platforms and company website to ensure consistent messaging.
- Organized promotional events and industry trade shows to engage clients.
- Supported the development of marketing materials including brochures and flyers.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Developed internal and external marketing communication and collateral pieces to support localized initiatives.
- Created and distributed marketing materials, including brochures, flyers, and newsletters.
Education
Certification - Skills Development Facilitator
Dionysus
05.2014 - 05.2014
Certification - Sage Pastel Payroll And Tax
Sage
05.2011 - 05.2011
Bachelor of Arts - Sociology
University of Limpopo
Turfloop 01.1990 - 11.1992
Skills
- Strategic planning
- HR policy implementation
- Payroll administration
- Performance management
- Employee onboarding
- Client communication
- Event organization
- Conflict resolution
- Problem solving
- Team building
- Effective communication
- Time management
- Analytical thinking
- Data review
- Project management
- Communication skills
- Exceptional interpersonal communication
- Cross-cultural communications
- Negotiation skills
- Employee scheduling
- Budget analysis
- Organizational development
- Labor cost controls
- Visionary leadership
- Training and coaching
- Customer relations
- Goal setting
- Effective leader
- Safety protocol
- Deadline oriented
- Staff training and development
- Workflow planning
- Succession planning
- Employee development
- Staff motivation
- Policy implementation
- Talent acquisition
Technical Knowledge
Develop and drive HR Strategies to ensure company achieves a fully functional HR department that promotes a healthy and professional working environment between employees and management., Efficiency in order to achieve the overall company goals and objectives., Adherence to policies and processes that drives business continuity., Drives recruitment policies and programs that promote diversity and inclusion in talent acquisition., Ensuring that forecasted staffing requirements (capacity/workforce planning) are documented and completed accordingly., Manages selection process in conjunction with Line Management., Perform all relevant checks on successful candidates before placements., Communicate the results of the interviews with candidates and give the report to Line Management., Make job offers when placements are confirmed and agreed upon and make available all the necessary contractual documentation., Co-ordinate induction process for new recruits and facilitate exit interviews during terminations., Advice Line Management on the process of managing performance., Ensure timeous appraisals and reviews., Line Managers in monitoring performance., Ensure all staff members have a signed, dated, and updated performance agreement in file!, Report to management on any snags in the process and advise on any skills gaps and training needs that will form part of the staff development plans as well as budget projection., Oversee staff training and development by actively engaging in the following:, Assist Line Management in performing skills analysis to identify gaps., Monitoring of training needs as per individual development plans set during appraisals., Actively facilitate a learning culture in the company, encouraging staff to take accountability for their own career development and advising when necessary., Manage processes of and report on WSP (Work Skills Plan) and ATR (Annual Training Plan) various sector SETAs annually to ensure compliance., Custodian of coordination of learning programs both internally and with various SETAs by engaging all relevant stakeholders, managing applications and placements of learners, monitoring, and reporting on progress., Ensures that employee personal development target is met for purpose of Performance, Employment Equity and BBBEE prescriptions., Ensures that employment contracts have adequate information as per the prescriptions of BCEA and Labor Relations Acts and all other regulations as amended., Develop interventions that seek to promote positive staff morale and reduce misconducts., Facilitate adherence to HR policies and procedures in accordance with relevant legislation., Facilitate open communication with staff on behalf of Management & vice versa to promote positive culture., Overseeing payroll function and its administration., Advise staff and management on disciplinary code, processes in place to conduct hearings and deal with grievances., Facilitate disciplinary hearings including correspondence with and representation at CCMA., Ensuring that the company complies with the statutory requirements: EE Act, Skills Development Act, BCEA, COIDA, BBBEE by means of timeous reporting to the relevant bodies and facilitating payments of assessments and or contributions/declarations, and where necessary monitor of plans and projections., Providing detail HR progress report to Management
Personal Information
- Date of Birth: 11/12/72
- Gender: Female
- Nationality: South African
References
Upon request
Industry Exposure
- Private Sector - ICT
- Security
- Construction
- Banking
- Medical and Health Sectors
Personal And Professional Attributes
- Excellent decision-making skills
- Excellent time management
- Excellent people management
- Client oriented
- Solid leadership
- Highly dependable
- Solid HR Management Practices & Principles
Languages
English
Advanced
C1
Afrikaans
Intermediate
B1
Xhosa
Intermediate
B1
Timeline
Certification - Skills Development Facilitator
Dionysus
05.2014 - 05.2014
GM Human Resources
Brilliant Telecommunications
12.2013 - Current
Certification - Sage Pastel Payroll And Tax
Sage
05.2011 - 05.2011
Client Service Coordinator
Brilliant Telecommunications
01.2008 - 11.2013
Marketing Coordinator
Dimension Data
07.2004 - 12.2007
Bachelor of Arts - Sociology
University of Limpopo
01.1990 - 11.1992