EMILY SUTTLE
Program Manager
Cape Town
Summary
Results-driven professional with experience in marketplace launches, seller education, and program development. Played a key role in launching Amazon South Africa, leading initiatives across marketing, content, and service integrations. Skilled in stakeholder management, cross-functional collaboration, and data-driven decision-making. Proven ability to develop scrappy solutions, secure resources, and scale programs, with a strong foundation in product management, digital marketing, and seller engagement.
Overview
9
9
years of professional experience
1
1
Language
Work History
Seller Success Manager
Amazon
2022.12 - Current
- Founding Team Member – Amazon South Africa Launch: Part of the core team that launched Amazon South Africa, contributing to seller education, onboarding, and marketplace enablement from the ground up.
- Developed and led the Seller University program, creating webinars, training, and educational content to support new sellers.
- Led the launch of the Service Provider Network (SPN) in South Africa, developing a scrappy initial solution before securing budget and writing a BRD for full integration. Drove cross-functional initiatives using SPN to support other teams’ goals, earning recognition with an internal award.
- Owned the creation of the local Sell on Amazon page, ensuring clear and compelling messaging for prospective sellers.
- Managed email marketing campaigns using SQL and HTML, crafting targeted communications to drive seller engagement.
- Led the launch of local programs like Shop Mzansi, overseeing store development, agency collaboration, and branding.
- Drove the first round of Seller Stories video creation, managing agency partnerships, script approvals, on-set production, and legal compliance.
- Worked cross-functionally with global teams, designers, agencies, and legal to develop seller-facing initiatives and improve marketing efforts.
Freelance Filmmaker
Self-employeed
2016.11 - 2023.12
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation.
- Collaborated with clients to develop creative concepts and deliver engaging video content tailored to their unique needs.
Team Manager
Amazon
2021.03 - 2022.12
- Managed a team of 22 agents
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Spearheaded quality assurance initiatives, resulting in fewer errors and improved results country-wide.
- Led development and execution of strategic projects improve customer experience and streamline, driving team success.
Seasonal Training Specialist
Amazon
2020.12 - 2021.03
- Supported new hire training initiatives through mentorship and shadowing opportunities that fostered an environment conducive to learning and growth for employees entering the team.
CSNA Assoc Communities
Amazon
2020.08 - 2020.12
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic resulting in being the top achiever and early promotion.
Front of house/Waitress
The Shortmarket Club
2019.09 - 2020.02
- Fine dining front of house; ensuring top quality service; doing wine pairings
Teacher / Performer
Marimba Jam
2018.01 - 2019.12
- Taught music to classes 8-12 in size ages 10-18.
- Performed in a professional band for events.
- Marimba teaching company and professional performance band.
Waterski instructor / councillor
Camp Fernwood
2019.06 - 2019.08
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- taught children various watersports including ski, wakeboard etc.
- skippered and took care of several speedboats.
Production Coordinator
Bounceboard Productions
2019.02 - 2019.06
- Hiring and shortlisting cast and crew
- Building call sheets and ensuring documentation required for filming is correctly obtained and that production runs smoothly.
- Coordinated communication between departments, fostering a collaborative work environment.
Front of House / Interim Floor Manager
Clay Cafe
2018.04 - 2019.02
- Being first point of contact with clients, answering the phone; taking payments; organising and recording tips at the end of shifts
- Occasional acting floor manager.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Education
Bachelor of Commerce - Law Degree
UNISA
2019.01 - 1 2022
One Year - Cinematography Course
ORMS CTSP
2018.01 - 12 2018
1st year BA - motion picture / BA drama
AFDA
2017.01 - 12 2017
Matric exemption -
Springfield Convent
2016-12
Skills
- Product and Program management
- Process Improvement
- Training
- Public speaking
- Basic html and SQL
- Adobe creative suite mastery
Personal Information
Date of Birth: 07/16/98
Citizenship
- South Africa, ZAF
- Ireland, IRL
Timeline
Seller Success Manager
Amazon
2022.12 - Current
Team Manager
Amazon
2021.03 - 2022.12
Seasonal Training Specialist
Amazon
2020.12 - 2021.03
CSNA Assoc Communities
Amazon
2020.08 - 2020.12
Front of house/Waitress
The Shortmarket Club
2019.09 - 2020.02
Waterski instructor / councillor
Camp Fernwood
2019.06 - 2019.08
Production Coordinator
Bounceboard Productions
2019.02 - 2019.06
Bachelor of Commerce - Law Degree
UNISA
2019.01 - 1 2022
Front of House / Interim Floor Manager
Clay Cafe
2018.04 - 2019.02
Teacher / Performer
Marimba Jam
2018.01 - 2019.12
One Year - Cinematography Course
ORMS CTSP
2018.01 - 12 2018
1st year BA - motion picture / BA drama
AFDA
2017.01 - 12 2017
Freelance Filmmaker
Self-employeed
2016.11 - 2023.12
Matric exemption -
Springfield Convent