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Empathetic individual with more than 5 years years' working as a Group Facilitator for a non-profit organization homeless shelter. Highly polished and professional and promoting integrity and relationship-building talents.
Diligent Dishwasher with over 20 years years of experience cleaning dishes, utensils, and kitchen equipment. Team player with experience in communication and multi-tasking . Quick and precise while always following quality standards.
Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

Experienced facilitator dedicated to creating impactful and engaging learning environments. Recognized for delivering effective training sessions and fostering collaborative team dynamics. Adaptable to changing needs and focused on achieving tangible results. Skilled in communication, conflict resolution, and group management, ensuring successful outcomes in all endeavors.

Education Domain Professional with more than 11 years of experience across academic delivery, curriculum execution, marketplace operations, and product content quality. Strategic Product Management Certified (IIT Roorkee, Jan 2026) and currently pursuing Google Data Analytics Professional Certificate (Coursera). Strong foundation in user understanding (students, parents, learners), structured solution design, execution tracking, stakeholder communication, content strategy, and data-informed decision support. Actively seeking roles in: Product Management (EdTech preferred), Learning Product Development, Curriculum Product Roles, Product/Academic Operations, and structure.

I have a strong background in customer service and substantial expertise in the banking, aviation, insurance, and retail industries. A strong team member who is friendly, upbeat, and has a track record of building relationships with customers. Driven to keep customers happy and make a difference in the success of the business. I focus on quality, speed, and process improvement. I have a remarkable drive for building relationships, fostering partnerships, and expanding businesses. This individual is articulate, energizing, and results-oriented. Client service team leader with expertise in managing difficult customer concerns and fostering good experiences. Driven by efficiency, being well organized, and being committed to teamwork, customer happiness, corporate objectives, and sales excellence.

Enthusiastic and passionate Trainer and Assessor with first hand experience working in the disability sector. Eager to secure a role as a Teacher with TAFE to continue to learn and develop in the VET sector.

Emily Mphahlele

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Bachelor of Commerce - Supply Chain Management

Virtual Assistant Certification -

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Facilitator

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Bachelor of Commerce - Supply Chain Management

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