Emily Govender

1. Facilities & Building Management

I ensure the efficient management and maintenance of the company’s physical infrastructure, creating a safe and productive work environment. My responsibilities include:

• Office Maintenance & Upkeep – Overseeing regular maintenance, repairs, and servicing of office spaces, ensuring that work environments remain functional and aesthetically maintained.
• Security & Access Control – Managing building security, access control systems, alarm systems, and surveillance to protect company assets and employees.
• Vendor & Service Provider Management – Engaging and managing contractors for cleaning, electrical, plumbing, and maintenance services, ensuring quality work and cost-effective solutions.
• Office Alterations & Space Planning – Coordinating office renovations, reconfigurations, and furniture placements to optimize workspace utilization and accommodate operational needs.

2. Procurement & Inventory Management

Managing procurement processes and inventory to ensure that company resources are utilized efficiently while maintaining cost control and compliance.

• Consumables Management – Ordering and tracking office supplies, kitchen provisions, and other consumables, ensuring stock availability without excess wastage.
• Equipment & Asset Management – Overseeing office equipment, including printers, laptops, telephones, and projectors, ensuring functionality and minimal downtime.
• Office Furniture – Coordinating procurement, maintenance, and disposal of office furniture, ensuring ergonomics and employee comfort.
• Storage Units – Managing offsite and onsite storage facilities, ensuring organized and secure archiving of company records and equipment.
• Procurement & Supplier Management – Handling supplier relationships, contract negotiations, and vendor performance evaluations, ensuring quality and cost efficiency in all procurements.
• Company Vehicle (SAIPA Car) Management – Ensuring proper vehicle maintenance, licensing, and usage monitoring for company-owned cars.

3. Staff Travel & Reimbursements

Managing employee travel processes and reimbursements to ensure compliance with company policies and cost efficiency.

• Staff Travel Reimbursements – Processing and verifying employee claims for business travel expenses, ensuring adherence to company policies.
• Travel Policy Enforcement – Ensuring staff follow approved travel procedures, maintaining budget control while accommodating business needs.

4. Reception & Switchboard Management

Ensuring professional front-office operations and seamless communication flow within the organization.

• Front Desk Operations – Managing reception staff to ensure a welcoming and efficient front-office experience for visitors and employees.
• Call Handling & Switchboard – Overseeing the switchboard to ensure smooth call routing and professional customer interactions.
• Visitor Management – Implementing visitor check-in protocols, ensuring compliance with security policies.

5. Health & Safety (OHS) & Risk Management

Ensuring compliance with occupational health and safety standards while minimizing organizational risks.

• OHS Compliance – Conducting regular safety audits, maintaining compliance with South African health and safety regulations.
• Emergency Preparedness – Developing emergency response plans, coordinating fire drills, and ensuring first aid preparedness.
• Incident Reporting & Risk Mitigation – Investigating workplace incidents, documenting risks, and implementing preventive measures.

6. Security Management

Protecting the organization’s employees, assets, and premises.

• Access Control & Surveillance – Managing security personnel, surveillance cameras, and access card systems.
• Security Policy Implementation – Enforcing security protocols, ensuring minimal risk to company property and staff.

7. Policies & Compliance

Developing and enforcing policies to ensure legal and operational compliance.

• Policy Development & Implementation – Drafting and updating company policies on facilities management, procurement, security, and employee safety.
• Regulatory Compliance – Ensuring company operations comply with local labor laws, safety standards, and industry regulations.

8. Learning & Development

Encouraging continuous professional development within the organization.

• Training & Development Coordination – Identifying skill gaps, sourcing training providers, and ensuring staff attend relevant professional development courses.
• Professional Growth Support – Facilitating learning opportunities to enhance staff skills and knowledge.

9. Budget & Financial Management

Overseeing budget planning and financial control across operational functions.

• Annual Budget Planning – Preparing and managing operational budgets, ensuring cost-effectiveness in facilities and procurement spending.
• Expense Monitoring & Cost Reduction – Tracking expenditures, identifying cost-saving opportunities, and ensuring financial efficiency.

10. Project Management

Leading key organizational projects from initiation to completion.

• Office Redesign Project – Managing space planning, furniture procurement, and contractor engagement for the office redesign project.
• Supplier Transitions – Successfully transitioning service providers, implementing cost-effective and quality-driven solutions.
• Carport Shade Net Procurement – Conducting supplier evaluations based on cost, design, and maintenance considerations.

11. Company Cell Phones & Data Contracts

Managing corporate mobile communications and contracts.

• Corporate Mobile Plans – Overseeing procurement and allocation of company cell phones and data plans for employees.
• Contract Negotiation & Cost Control – Ensuring optimal pricing and efficient usage of mobile and data services.
• Usage Monitoring & Compliance – Tracking data usage, enforcing company policies, and preventing misuse of corporate mobile resources.

12. Client Care & Customer Experience

Ensuring high-quality client service and responsiveness.

• Query Resolution – Managing customer inquiries, ensuring prompt responses and maintaining a 90% resolution rate within 48 hours.
• Employee Support – Assisting internal staff with work-related concerns, ensuring operational efficiency.
• Service Improvements – Identifying gaps in client service delivery and implementing enhancements to improve the overall experience.

13. Staff Management

Overseeing a team of employees, ensuring alignment with business goals.

• Direct Reports – Managing a team of 5 staff, including receptionists, general workers, and drivers.
• Performance Management – Conducting appraisals, setting performance targets, and ensuring team productivity.
• Workload Delegation – Assigning tasks effectively to optimize efficiency and service delivery.

• During my time as a Financial Advisor at Absa Bank, I was in charge of providing excellent client care, efficiently selling Absa's financial products, and fulfilling contractual commitments
• My responsibilities included creating specific financial strategies, conforming to FAIS laws, and maintaining smooth daily operations
• As second-in-command, I also exhibited leadership ability, helping to build the team and increase productivity
• Marketed and promoted Absa's financial products to achieve and exceed contracted sales targets
• Conducted in-depth client interviews to assess assets, liabilities, and insurance coverage, performing comprehensive needs analyses
• Provided sound financial advice to clients in compliance with FAIS regulations
• Maintained and improved administrative processes to ensure smooth and efficient operations
• Managed and supported colleagues, fostering teamwork and productivity
• Trained and mentored staff members to enhance their skills and performance
• Planned and organised outsourcing activities to optimize business operations
• Delivered professional and efficient handling of client queries to maintain satisfaction and trust
• Ensured each day was managed effectively, focusing on productivity and achieving objectives
• Prepared accurate and efficient reporting to support strategic decision-making