Emily Francis

Currently responsible for managing withholding tax recovery processes for clients across the APAC region. This includes preparing and reviewing tax claim documentation, ensuring compliance with international tax regulations, and coordinating with clients, custodians, and tax authorities. Duties involve maintaining detailed trackers, analysing documentation for accuracy, resolving queries from tax offices, and supporting claim submissions. The role is highly data-driven, requiring close attention to detail, strong analytical skills, and consistent collaboration with legal, client service, and operational teams to ensure deadlines and quality standards are met.

Appointed as Deputy MLRO in June 2023, responsible for leading AML investigations, including Section 27 and fraud-related cases. Reviewed PEP/PIP, sanctions, and adverse media alerts, compiling detailed Enhanced Due Diligence (EDD) portfolios for escalation. Monitored high-risk accounts and suspicious transactions using KR1S, while ensuring ongoing and enhanced due diligence aligned with the company’s RMCP and FICAA obligations. Built and maintained Excel dashboards for fraud reporting (FraudSteerCo) and contributed to monthly and quarterly AML and fraud statistics. Acted as a subject matter expert, providing guidance on high-risk accounts and supporting special business projects. Played a key role in improving CDD processes, identifying automation opportunities, and assisting in the design of AML requirements for new risk engine and BPM workflow tools.

Provided second-line support to senior accountants, assisting in financial planning and operational efficiency. Responsible for preparing monthly management accounts, cash flow forecasts, and VAT reconciliations. Processed invoices and payments using QuickBooks, and supported business operations by drafting formal letters, business development contracts, and company presentations. Ensured all deliverables were completed within defined SLAs, contributing to accurate reporting and reduced financial liabilities.

Provided comprehensive administrative and clerical support to attorneys, ensuring smooth office operations and consistent case management. Drafted legal documentation, pleadings, notices, and formal correspondence. Attended court trials on a watching brief and supported revenue generation by documenting and inputting attorney billable hours. Maintained business-as-usual practices in line with POPIA and conducted client identity verification in accordance with FICAA.