Emile Mijlof

- Certify and calibrate Torque wrenches, thermometers, loggers, multimeters, clamp meters and pressure gauges.

- Manufacture temperature probes and bourbon tube dials.

• I service weekly clients with their various IT requests from installing new networks, maintaining computers and servers along with CCTV maintenance.

• Service many clients around Cape Town regarding any IT related queries. My duties are to maintain and grow the customers' technology infrastructure by planning ahead and thinking of better solutions. I work with Unifi systems, Mikrotik Routerboards, Yeastar and Cloud PABX, cloning HDD's to SSD's, Postfix and Zimbra mail servers, Hikvision CCTV, Office 365 Admin suite. We work with Atera so I have experience working in an MSP

• Handle all IT queries from the employees of the company.
• Maintain and replace IT infrastructure that includes Mikrotik RouterBoards, PTP links, planning of new network routes, upgrading and installing fiber connections, replacing and installing UPS systems, Desktop and Laptop support, VOIP telephones, Cloud and local backup systems, and printer support.

• First-line support. I would be the person to attend to the queries and assist the customers. I was also selected to go to sites and maintain and install equipment, and keep a strong relationship with the client. At the office, I would also set up the equipment that was about to be installed on-site. Equipment hardware: Yeastar PABX, Ubiquiti Unifi Gateway, switches, AP's.

• Setup of PBX's and predictive dialers. Both Elastix and ViciDial run on Centos Linux. Once configured we need to connect the clients to the PBX or Dialer remotely. Then training follows so that the customers are aware of how the system works. The servers are prone to hacking attempts so we keep an active eye on the logs for any suspicious activity so that we can block them. We also go on-site and support the clients if the problem can't be solved remotely.

• Desktop support, Building and repairing Desktops and Laptops with Windows and MacOS. Installing and building new network routes with Mikrotik Routers. Assisting end users with any IT-related queries to service the SLA contracts of the business.