Emile De Wet

- Management of the reservations, revenue, events, maintenance reports, reviews and guest relations of 7 properties across the Cotswolds under the Davenford company

- Setup and overseeing performance of new properties on Eviivo(PMS)

- Setup and overseeing performance of new properties on Online Travel Agencies and Google Business

- Setup of rooms and rates within each property

- Setup of promotion strategies within Online Travel Agencies and on the company website

- Weekly and monthly occupancy reporting across all properties.

- Responding to reviews across Booking.com, Expedia, Google and GuestRevu

- Attending to booking enquiries via email and phone

- Attending to guest enquires via email, phone, Duve, Eviivo messaging, Booking.com, Expedia, Airbnb

- Ensuring a smooth customer service journey through making a reservation for one of the properties via email, phone or WhatsApp Business

- Following up with guest requests to ensure a unique stay at one of the properties (Special occasions)

- Ensuring that all guest payments are in order within the company policy

- Developing pricing strategies by evaluating market conditions and competitor positioning

- Identified issues regarding delayed or incomplete payments and followed through to resolution

- Reservation management of walking tours and baking classes on Rezdy (Event Management Software)

- Managing agency(OTA) commission rates within Rezdy

- Ensuring a smooth check-in and check-out process for guests staying at the hotel and apartments

- Room inspections

- Ensuring that guest complaints are dealt with efficiently and with professionalism

- Opening of property on morning shifts

- Closing of property on evening shifts

- Recording and reporting of petty cash on evening shifts

- Assisting with breakfast and lunch service in the restaurant when understaffed

- Overseeing the check-in and check-out process of guests

- Breakfast service management

- Stocktaking and stock ordering

- Maintenance reporting and management

- Housekeeping inspections

- Assisting guests with booking itineraries

- Assisted in daily operations, ensuring efficient guest check-in and check-out processes.

- Coordinated housekeeping schedules to maintain high cleanliness standards across all guest rooms.

- Supported event planning by organizing logistics for on-site activities and catering services.

- Implemented guest feedback protocols, enhancing overall customer satisfaction and service quality.

- Ensuring smooth check-in and check-out processes

- Assisting guests with the tagging and storage of luggage

- Training on evening shift cash-up

- Property security checks with night auditor and security

- Check-in of any guests arriving late in the evening

- Closure of property operations at end of day