Emihle Yebe
Optical Assistant
Johannesburg
Summary
Dedicated professional with a BA in Health Sciences and Social Services from the University of South Africa, offering a strong background in accounting, computer literacy, and extensive experience in office administration, consulting, and sales. Currently serving as an Optical Assistant, skilled in delivering exceptional client services while effectively liaising with customers, service providers, and internal stakeholders to support the Optometrist and team. Possesses excellent written and verbal communication skills along with a thorough understanding of efficient filing systems, record-keeping, and document control. Committed to fostering a productive work environment and embracing challenges with a positive attitude to ensure valuable contributions to any organization.
Overview
7
7
years of professional experience
Work History
Optical Assistant/ Frontliner
Osman's Optical
03.2023 - Current
- Answered telephone and greeting patients.
- Generated daily report/recon including daily and weekly turnover reports and stock reports for management
- Dealt with prescriptions written by Optometrist.
- Arranged meetings with suppliers.
- Reminded Optometrist of important tasks, deadlines, and meetings
- Authorized on behalf of patients with medical aid and billing institutions (Discovery, Bankmed, Bonitas).
- Collated and filed expenses, maintained a filing system of sales documentation.
- Advised patients on various types of lenses and spectacle frames (style, weight, colour, brand material, durability)
- Booked appointments, generated invoices, and quotations for patients via the Optimax computer system.
- Dispensed spectacles, contact lenses and vision aids for patients.
- Handled queries and complaints via telephone, email, and general correspondence.
- Ordered the prescription lenses through assigned labs (Hoya, Essilor, OTL).
- Read, monitored, and responded to the Optometrist/Manager's emails
- Managed Practice diary and administered patients' documents on Optimax.
- Conducted follow ups and checks ups with patients regarding payments, appointments, and service feedback.
- Offered sales support and handled cash.
- Liaised with Optometrist, suppliers, and patients.
- Reason for leaving - I am seeking career advancement, change to a new industry and professional development.
Optical Assistant/ Frontliner
Spec Station Optometrist
03.2021 - 02.2023
- Answered telephone and greeting patients.
- Dealt with prescriptions written by Optometrist.
- Arranged meetings with suppliers.
- Reminded Optometrist of important tasks, deadlines, and meetings
- Authorized on behalf of patients with medical aid and billing institutions (Discovery, Bankmed, Bonitas).
- Collated and filed expenses
- Advised patients on various types of lenses and spectacle frames (style, weight, colour, brand material, durability)
- Booked appointments, generated invoices, and quotations for patients via the Optimax computer system.
- Dispensed spectacles, contact lenses and vision aids for patients.
- Handled queries and complaints via telephone, email, and general correspondence.
- Ordered the prescription lenses through assigned labs (Hoya, Essilor, OTL).
- Read, monitored, and responded to the Optometrist/Manager's emails
- Managed Practice diary and administered patients' documents on Optimax.
- Conducted follow ups and checks ups with patients regarding payments, appointments, and service feedback.
- Sold products and handled cash.
- Managed and supervised practice for two months whilst Owner/Optometrist was away.
- Liaised with Optometrist, suppliers, and patients.
- Reason for leaving – Optometry practice was sold. I earned a reputation for dedication, flexibility, and positive work ethic. My position was retained, I was then transferred to new practice/company.
Facilitator
Sugar Creek Learning
07.2019 - 01.2020
- Completed facilitation course with NQL 5 and obtained Facilitation Certificate
- Travelled with the company to the following provinces: Western Cape, KwaZulu-Natal and the North-West and facilitated in career festivals such as (Journey to The World of Work) career festival that was held at the College of Cape Town
- Described the purpose of the project to every learner.
- Registered the learners on the new app called INSETA.
- Informed learners of the opportunities INSETA was providing.
- Engaged with the learner on which career path would be most suitable via an online careers app.
- Initiated discussion with the learner concerning the INSETA app and what INSETA is about.
- Created a vision for the learner on why the matter at hand was/is important.
- Reason for leaving: Temporary contract, looking for permanent employment.
Front Desk Administrator
CSSI Data Recovery & Storage
07.2018 - 01.2019
- Assisted in the reception and front desk area.
- Ran day-to-day activities of booking recovery jobs and liaising with customers.
- Answer incoming calls.
- Assisted customers where possible and in my capacity.
- Alert management to any customer issues, complaints, or compliments
- Generated reports.
- Prepared presentations.
- Reason for Leaving - Contract ended.
Education
Bachelor of Arts - Health Sciences and Social Services, Applied Psychology for Professional Contexts
University of South Africa
12.2020
Certificate - undefined
Esteem Solutions
10.2019
High School - undefined
Lyttelton Manor High School
12.2014
Skills
- Delivering results within given time
- Client/ customer service, orientation, and focus
- Excellent telephonic etiquette
- Presentation skills
- Performance oriented attitude
- Strong administrative skills
- Resilient
- Quick and accurate
- Communication skills
- Interpersonal skills and self-motivated
- Problem solving and Multitasking
- Strong attention to detail
Optical sales
Visual field testing
Patient care
Customer service
References
Clifford, Maunye, Optometrist, admin@specstation.co.za, +27 63 758 7617, Osman's Optical
Timeline
Optical Assistant/ Frontliner
Osman's Optical
03.2023 - Current
Optical Assistant/ Frontliner
Spec Station Optometrist
03.2021 - 02.2023
Facilitator
Sugar Creek Learning
07.2019 - 01.2020
Front Desk Administrator
CSSI Data Recovery & Storage
07.2018 - 01.2019
Certificate - undefined
Esteem Solutions
High School - undefined
Lyttelton Manor High School
Bachelor of Arts - Health Sciences and Social Services, Applied Psychology for Professional Contexts
University of South Africa
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