Hi, I’m
Emihle Bulo
Management Assistant
Mthatha,EC
Overview
4
years of professional experience
3
years of post-secondary education
Work History
Credico SA, Mr K. Pitso
Reservation Sales Agent
04.2024 - 11.2024
Job overview
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
- Supported company initiatives by participating in training sessions and implementing new policies or procedures for improved service quality.
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
Sutherland Club House , Mr Patient
Waitress Staff Member
02.2022 - 09.2023
Job overview
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Minimized cancellations by proactively addressing potential concerns during the reservation process and reinforcing the value of booked servicespackages.
- Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
- Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
- Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
- Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
- Provided customers with information about availability and pricing.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Miss N Nanto. Dept of EducationTsolo, Eastern Cape
Educator Assistant
12.2020 - 04.2021
Job overview
- Assisted Students in Life Skills subject , students from grade 5 to grade 7.
- And Assisted in one of the school programmes called Audit Champion. This dealt with balancing all the school expenditures, The incoming and outgoing money of the school organization.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
Education
Ingwe TVET College Mount Frere
N6 from Management Assistant
11.2020
University Overview
Ingwe TVET College Mt Frere
Level 2 from Office Administration
11.2016
University Overview
Umkhombe Business System MTHATHA
Level 3 from End User Computing
03.2012
University Overview
St Martin's Private SchoolMthatha, Eastern Cape
Matric/Grade 12 from High School Teaching
01.2009 - 11.2011
University Overview
Timeline
Reservation Sales Agent
Credico SA, Mr K. Pitso
04.2024 - 11.2024
Waitress Staff Member
Sutherland Club House , Mr Patient
02.2022 - 09.2023
Educator Assistant
Miss N Nanto. Dept of Education
12.2020 - 04.2021
St Martin's Private School
Matric/Grade 12 from High School Teaching
01.2009 - 11.2011
Ingwe TVET College
N6 from Management Assistant
Ingwe TVET College
Level 2 from Office Administration
Umkhombe Business System
Level 3 from End User Computing
Skills
Fast learning
Patience and composure
Strong work ethic
Complaint resolution
Typing speed
Telephone etiquette8
Customer engagement
Telephone reservations
Telephone reception
Call control
Record preparation
Sales
[Software] for reservations
Quick thinking
Teamwork
Customer service
Microsoft office
Problem-solving
Time management
Problem-solving abilities
Multitasking
Creative thinking
Computer literacy
Cash handling
Self motivation
Languages
Xhosa
Bilingual or Proficient (C2)
English
Advanced (C1)