Overview
Work History
Education
Timeline
Skills
Languages
Hi, I’m

Emihle Bulo

Management Assistant
Mthatha,EC
Emihle Bulo

Overview

4
years of professional experience
3
years of post-secondary education

Work History

Credico SA, Mr K. Pitso

Reservation Sales Agent
04.2024 - 11.2024

Job overview

  • Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
  • Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
  • Supported company initiatives by participating in training sessions and implementing new policies or procedures for improved service quality.
  • Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
  • Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
  • Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.

Sutherland Club House , Mr Patient

Waitress Staff Member
02.2022 - 09.2023

Job overview


  • Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
  • Minimized cancellations by proactively addressing potential concerns during the reservation process and reinforcing the value of booked servicespackages.
  • Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
  • Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
  • Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
  • Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
  • Provided customers with information about availability and pricing.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Miss N Nanto. Dept of Education
Tsolo, Eastern Cape

Educator Assistant
12.2020 - 04.2021

Job overview

  • Assisted Students in Life Skills subject , students from grade 5 to grade 7.
  • And Assisted in one of the school programmes called Audit Champion. This dealt with balancing all the school expenditures, The incoming and outgoing money of the school organization.
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
  • Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.

Education

Ingwe TVET College
Mount Frere

N6 from Management Assistant
11.2020

University Overview

Ingwe TVET College
Mt Frere

Level 2 from Office Administration
11.2016

University Overview

Umkhombe Business System
MTHATHA

Level 3 from End User Computing
03.2012

University Overview

St Martin's Private School
Mthatha, Eastern Cape

Matric/Grade 12 from High School Teaching
01.2009 - 11.2011

University Overview

Timeline

Reservation Sales Agent
Credico SA, Mr K. Pitso
04.2024 - 11.2024
Waitress Staff Member
Sutherland Club House , Mr Patient
02.2022 - 09.2023
Educator Assistant
Miss N Nanto. Dept of Education
12.2020 - 04.2021
St Martin's Private School
Matric/Grade 12 from High School Teaching
01.2009 - 11.2011
Ingwe TVET College
N6 from Management Assistant
Ingwe TVET College
Level 2 from Office Administration
Umkhombe Business System
Level 3 from End User Computing

Skills

Fast learning

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Languages

Xhosa
Bilingual or Proficient (C2)
English
Advanced (C1)
Emihle BuloManagement Assistant