Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Emelia Aphane

Emelia Aphane

FTTH Sales Manager
Alberton

Summary

An ambious, target-focused, and asserve sales Expert with 9+ years of experience in problemsolving and strategic thinking to improve the sales approach.

Overview

18
18
years of professional experience
2003
2003
years of post-secondary education
6
6
Languages

Work History

FTTH Sales Manager

Vox Telecoms
09.2023 - Current
  • Responsible for obtaining profitable results through the sales team by developing the team through motivation, skills and product knowledge development
  • Manage the sales administration function, operational performance reporting, streamlining processes and systems, and creating an environment where customer service can flourish
  • Responsible for managing the sales team, developing a business plan covering sales, retention, cross selling initiatives, revenue and expense controls, meeting agreed targets, and profitable revenue growth
  • Ensure that all sales representative activities are in accordance with the companies mandate and expectations
  • Responsible for the planning and control of the sales team to accomplish specific objectives
  • Plan, implement and manage an appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual sales targets and administer the commission plan
  • Provide high standards of ongoing training for sales representatives so that they possess sufficient sales skills and technical knowledge to present information on the company's products in an accurate and balanced manner
  • Sales Managers need to ensure that all contracts submitted by any sales team member are complete and signed correctly
  • In addition the sales manager must ensure that all contracts / proposals are properly appraised and make commercial sense
  • Recruit and select new employees maintain relationships with approved recruitment consultants

FTTH Team Leader

Vox Telecoms
03.2022 - 08.2023
  • Reporting truthfully and accurately (team leads and managers to check this daily)
  • Minimum of 25 interactions reported daily
  • Processing 3 deals a day
  • 3 quotes sent daily
  • Team Leads to set the example for sales numbers and sales guys to follow this example

FTTH Sales Consultant

Vox Telecoms
01.2018 - 02.2022
  • To achieve set sales targets set on daily, monthly and a quarterly basis
  • To assist customers with day-to-day queries (sales and technical) and attending to complaints
  • To attend training Occasionally work overtime
  • To ensure daily, weekly and monthly reporting is accurate and received timeously
  • Product and Sales Strategy Implement defined product and sales strategy as defined by Carrier and Connectivity Business Unit
  • Process Management from sale to implementation
  • Manage the internal order to invoice process to ensure operational efficiency
  • Marketing Campaigns: Manage day to day activities for defined internal marketing campaigns
  • Social media presence and management in line with product knowledge, strategy and objectives
  • Fundamental understanding of Social media and impact on sales and business process required and to be implemented and managed accordingly

Student Advisor

Regenesys Business School
11.2014 - 11.2017
  • Exec sales / Corporate sales
  • Undergraduate and postgraduate student recruitment and enrolment
  • Current student retention and rollover
  • Look into market environment for new business opportunities within the framework of the strategy focus
  • Prepare and submit business proposals to clients
  • Telemarketing
  • Co-ordinate sales meetings and presentations
  • Assist clients by dealing with queries and complaints
  • Database Analysis - maintain accurate records of all relevant sales activities in the database
  • Assist in Customer Relations Management events and entertainment of clients
  • Attending Leadership Expos and career days
  • I met over 150% of my target within the 1st academic year of working in this position
  • Undergraduate student recruitment and retention
  • Organizing Campus Registration and Open Days
  • Organizing School Presentations and attending Roadshows (RFR)
  • Attending Career days
  • Contacting database for registration and enrolment purposes
  • Actively attending to customer queries and taking call-ins actively and building strong customer relationships
  • Student recruitment and retention
  • Going on outreach programs and advising students on the right studies to pursue
  • Aligning to features and benefits of the service and product the organization offers with the prospects needs
  • Planning and organizing registration days in different provinces
  • Working six days a week and meeting daily, monthly and yearly targets
  • Achieving registration and enrolment targets
  • Telemarketing
  • Assessing Product Knowledge

Internal Sales Agent

Nashua Mobile
04.2013 - 10.2014
  • Develop and manage new business opportunities through networking, cold calling
  • Generate new business opportunities across mobile and any of the service offerings of organization
  • Achieve new connection, upgrades, and accessory targets as per current commission schedule
  • Achieve turnaround time of 24 hours upgrade request
  • Ensure that Value Added Services are offered to clients, and sold to customers daily
  • Make sure that all pending new line deals are followed up on within 24 hours
  • Make sure that all customers that renew or take out a new line, are offered accessories
  • Respond to all customers queries within 8 working hours
  • Keep customer informed of query progress on the same day and ensure that the number of escalations sent to senior management, hello peter and Managing Director's helpdesk, is reduced by ensuring first time query resolution
  • Should a query not be resolved by you, escalate to direct manager on the same day, to provide solution
  • Escalate all queries to relevant department and provide feedback to customers within 24 hours after approval
  • Ensure all customers' queries are logged correctly and all events are captured on Cactus.Net
  • Process and ensure that all services required by clients are loaded within 24 hours of request - Migrations, call limits, twin calls, sim swaps terminations etc
  • Return all customer calls by close of business the same day
  • Own CSI score must be above 8
  • All information and reports required by management to be handed in as per the specified policies
  • (Overtime, Sales and commission, queries)
  • Ensure that all Point of Sale transactions are captured accurately and correct amount of money is received
  • Maintain personal sales log book
  • Answer all incoming calls within 3 rings in a professional manner using the Nashua Mobile greeting
  • Make sure that the correct paperwork is to all relevant deals; Reduce volume of returned deals by ensuring that correct information is filled in, on all documents
  • Ensure own usage of the signature pad is above 80%
  • Takes part in needed learning activities in a way that makes the most of the learning experience
  • Readily absorbs and comprehends new information from formal and informal learning experiences in order to be updated with new technology
  • Puts new knowledge, understanding, or skill to practical use on the job
  • Recognizes issues, problems or opportunities and determines whether action is needed
  • Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option
  • Commits to action and implements decisions or initiates action within a reasonable time
  • Reason for Leaving: Retrenched

Partner Support Desk

Nashua Mobile
07.2012 - 04.2013
  • 1st point contact for any escalation for our franchise outlets
  • I have to be available to take calls 7 hours per day during the call centre working hours
  • I ensure queries received are resolved within agreed, take minimum of 90 calls per day or 110 emails compile a report daily that correspond with 90 incoming calls, maintain a service level of 90% and maintain abandon rate of 5% and ensure not more than 10% of calls are transferred
  • I am also required the three networks system and services (Mtn, Cell c, and Vodacom) troubleshooting escalation, queries to the relevant department, locking and unlocking of the lines on the network, sim card activations, and all the network related queries, accounts and billing queries these included loading credits to our clients, distributing payments to accounts and opening accounts, reserve and unreserved lines and unbarring lines
  • Reason for Leaving: promoted to Sales department

Switch board Operator

Nashua Mobile
05.2011 - 07.2012
  • Answer telephone, screen and direct calls
  • Take and relay messages
  • Provide information to callers
  • Greet persons entering organization
  • Direct persons to correct destination
  • Deal with queries from the public and customers
  • Ensure knowledge of staff movements in and out of organization
  • Monitor visitor access and maintain security awareness
  • Provide general administrative and clerical support
  • Prepare correspondence and documents
  • Receive and sort mail and deliveries
  • Schedule appointments
  • Maintain appointment diary either manually or electronically
  • Organize conference and meeting room bookings
  • Co-ordinate meetings and organize catering
  • Monitor and maintain office equipment
  • Control inventory relevant to reception area
  • Tidy and maintain the reception area

Receptionist

Dache Imports
01.2007 - 04.2011
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
  • Answering screening and forwarding incoming phone calls
  • Receiving and sorting daily mail
  • Reason for leaving: New Opportunity

Education

Matric -

Kwamhlanga, Mpumalanga

Skills

Sales planning

Personal Information

  • Date of Birth: 07/15/85
  • Nationality: South African
  • Driving License: Code 8
  • Marital Status: Single

Timeline

FTTH Sales Manager

Vox Telecoms
09.2023 - Current

FTTH Team Leader

Vox Telecoms
03.2022 - 08.2023

FTTH Sales Consultant

Vox Telecoms
01.2018 - 02.2022

Student Advisor

Regenesys Business School
11.2014 - 11.2017

Internal Sales Agent

Nashua Mobile
04.2013 - 10.2014

Partner Support Desk

Nashua Mobile
07.2012 - 04.2013

Switch board Operator

Nashua Mobile
05.2011 - 07.2012

Receptionist

Dache Imports
01.2007 - 04.2011

Matric -

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Emelia AphaneFTTH Sales Manager