Emelda Segata
Midrand,South Africa
Summary
A highly skilled professional with expertise in time management, computer proficiency in Microsoft Word and Excel, and exceptional problem-solving abilities. Demonstrates strong communication skills and remains calm under pressure, ensuring effective collaboration and productivity in challenging environments. Committed to leveraging these competencies to achieve organisational goals and drive success.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
2055
2055
years of post-secondary education
1
1
Certification
Work History
Intern Customer Care Centre and Indigent office
Ekurhuleni Metropolitan Municipality
Tembisa, Gauteng
04.2013 - 03.2016
- Booking of municipal venues
- Handling customer queries both telephonically and by email
- Manage and resolve customer complaints
- Following up customer calls
- Attending meetings, taking minutes and writing reports
- Complete renewal forms and update information in applicable files
- Weekly statistics
- Uploading forms
- Performed Interviews with clients to establish eligibility for indigent status
Education
Bachelors Degree - Social Work
University of South Africa
Pretoria, GPNational Diploma - Public Relations
Vaal University of Technology
Vereeniging, Gauteng 02.2010 - 09.2013
Inbound, Outbound
Imratec College
Johannesburg, GP 01.2016 - 12.2016
Higher certificate - Matric
Tembisa Secondary School
Tembisa, Gauteng 01.2004 - 12.2028
Skills
- Time management
- Computer -Microsoft word and excel
- Problem solving
- Communication
- Calm under pressure
REFERENCES
Ekurhuleni Metropolitan Municipality, Ms. Mpho Ramasobana, Supervisor, 011 999 6659, 084 741 8642
Languages
English
Fluent
Northern sotho
Fluent
Isizulu
Fluent
Certification
South African Council for Social Service Professions (SACSSP)
Timeline
Inbound, Outbound
Imratec College
01.2016 - 12.2016
Intern Customer Care Centre and Indigent office
Ekurhuleni Metropolitan Municipality
04.2013 - 03.2016
National Diploma - Public Relations
Vaal University of Technology
02.2010 - 09.2013
Higher certificate - Matric
Tembisa Secondary School
01.2004 - 12.2028
Bachelors Degree - Social Work
University of South Africa
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