Summary
Overview
Work history
Education
Skills
REFERENCES
Languages
Certification
Timeline
Generic

Emelda Segata

Midrand,South Africa

Summary

A highly skilled professional with expertise in time management, computer proficiency in Microsoft Word and Excel, and exceptional problem-solving abilities. Demonstrates strong communication skills and remains calm under pressure, ensuring effective collaboration and productivity in challenging environments. Committed to leveraging these competencies to achieve organisational goals and drive success.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

3
3
years of professional experience
2055
2055
years of post-secondary education
1
1
Certification

Work history

Intern Customer Care Centre and Indigent office

Ekurhuleni Metropolitan Municipality
Tembisa, Gauteng
2013.04 - 2016.03
  • Booking of municipal venues
  • Handling customer queries both telephonically and by email
  • Manage and resolve customer complaints
  • Following up customer calls
  • Attending meetings, taking minutes and writing reports
  • Complete renewal forms and update information in applicable files
  • Weekly statistics
  • Uploading forms
  • Performed Interviews with clients to establish eligibility for indigent status

Education

Bachelors Degree - Social Work

University of South Africa
Pretoria, GP

National Diploma - Public Relations

Vaal University of Technology
Vereeniging, Gauteng
2010.02 - 2013.09

Inbound, Outbound

Imratec College
Johannesburg, GP
2016.01 - 2016.12

Higher certificate - Matric

Tembisa Secondary School
Tembisa, Gauteng
2004.01 - 2028.12

Skills

  • Time management
  • Computer -Microsoft word and excel
  • Problem solving
  • Communication
  • Calm under pressure

REFERENCES

Ekurhuleni Metropolitan Municipality, Ms. Mpho Ramasobana, Supervisor, 011 999 6659, 084 741 8642

Languages

English
Fluent
Northern sotho
Fluent
Isizulu
Fluent

Certification

South African Council for Social Service Professions (SACSSP)

Timeline

Inbound, Outbound

Imratec College
2016.01 - 2016.12

Intern Customer Care Centre and Indigent office

Ekurhuleni Metropolitan Municipality
2013.04 - 2016.03

National Diploma - Public Relations

Vaal University of Technology
2010.02 - 2013.09

Higher certificate - Matric

Tembisa Secondary School
2004.01 - 2028.12

Bachelors Degree - Social Work

University of South Africa
Emelda Segata