Embrocius Ndlovu
Cashier
Gauteng
Summary
Dedicated Shop Assistant experienced in supporting productivity and enhancing customer satisfaction. Achieved positive customer interactions through strong communication skills and problem-solving abilities. Focused on building relationships, managing multiple priorities, and contributing to team goals.
Overview
4
4
Languages
3
3
Certifications
4
4
years of professional experience
Work History
Cashier
Food Lover's Market
05.2024 - Current
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Maintained a clean and organized checkout area, enhancing customer satisfaction and safety.
- Restocked shelves with products, optimizing inventory levels and supporting sales initiatives.
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Collaborated with team members to improve checkout processes, reducing wait times for customers.
- Trained new cashiers on operational procedures and customer service standards, fostering team efficiency.
- Handled cash and electronic payments securely, minimizing discrepancies and ensuring transaction accuracy.
- Engaged with customers to build rapport and encourage repeat visits, strengthening customer loyalty.
Administrative Assistant
Food Lover's Market
05.2024 - Current
- Managed scheduling and calendar coordination for multiple executives, optimizing daily operations.
- Maintained accurate records of inventory and office supplies, ensuring availability and reducing costs.
- Facilitated effective communication between departments, improving project collaboration and workflow.
- Developed and implemented filing systems, increasing document retrieval efficiency and organization.
- Handled incoming inquiries and customer service requests, contributing to a positive client experience.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Shop assistant
Fournos Bakery
01.2022 - 01.2023
- Directly interacted with customers at each location to build loyalty.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Provided excellent customer service while meeting challenging time goals.
- Monitored food temperatures and kept records of all food items.
- Operated cash register and processed payments from customers.
- Restocked food supplies in kitchen and organized storage areas.
- Assisted customers with product selection, ensuring a positive shopping experience and satisfaction.
- Maintained cleanliness and organization of the shop to promote an inviting atmosphere.
- Restocked shelves regularly to keep inventory levels adequate and prevent product shortages.
- Collaborated with team members to enhance service delivery and address customer inquiries promptly.
- Supported promotional activities by setting up displays, attracting customer interest and engagement.
- Engaged with customers to understand their needs, fostering a welcoming and friendly environment.
Education
Matriculation - High School Administration
El Shaddai Christian School
Vereeniging, South Africa 04.2001 -
Higher Certificate - Business Management
University of Johannesburg
Johannesburg, South Africa 04.2001 -
Advanced Diploma - Business Management
University of Johannesburg
Johannesburg, South Africa 04.2001 -
Skills
Point of Sale Transactions
Cash Handling Procedures
Money handling
Inventory Management
Product Deliveries
Customer Engagement
Customer service excellence
Customer service
Sales Documentation
Time management
Scheduling
Work ethic and integrity
Certification
National senior certification
Timeline
Cashier
Food Lover's Market
05.2024 - Current
Administrative Assistant
Food Lover's Market
05.2024 - Current
Shop assistant
Fournos Bakery
01.2022 - 01.2023
Matriculation - High School Administration
El Shaddai Christian School
04.2001 -
Higher Certificate - Business Management
University of Johannesburg
04.2001 -
Advanced Diploma - Business Management
University of Johannesburg
04.2001 -