Embernox Dube-Ngqina
Office Administrator
Benoni,Gauteng
Summary
Dynamic professional with a proven track record at Pieter Wessels Library and Lynda Injety, excelling in library services and administrative support. Demonstrated ability to enhance patron experience and streamline operations, showcasing exceptional written communication and customer relationship management skills. Achieved significant improvements in community engagement and operational efficiency. Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 2 years.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Library Assistant
Pieter Wessels Library - Helderberg College
Somerset West
02.2019 - 12.2019
- Collected fees, fines and donations for balanced library finances.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Located library materials, resources and technologies to fulfill patron requests.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Answered patron questions in-person or by phone regarding library services and resources.
- Facilitated positive learning environments with effective supervision during study sessions, computer usage, and library visits.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Assisted patrons with printing and copying according to personalized requirements.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Maintained secure environment by monitoring visitors at front desk.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Organized circulation desk with over 30 books and periodicals to be checked out.
Personal Assistant to the Dean
Lynda Injety
Somerset West
02.2018 - 12.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Used discretion when handling confidential information.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Education
Higher Certificate in Office Management - Office Administration
Helderberg College of Higher Education
Somerset West, South Africa 03.2018 - 12.2019
Skills
Library services
Cataloging and shelving
Computer assistance
Written and oral communication
Circulation desk
Reading and teaching
Processes and procedures
Database management
Administrative support
Budget administration
Customer relationship management
Telephone etiquette
Timeline
Library Assistant
Pieter Wessels Library - Helderberg College
02.2019 - 12.2019
Higher Certificate in Office Management - Office Administration
Helderberg College of Higher Education
03.2018 - 12.2019
Personal Assistant to the Dean
Lynda Injety
02.2018 - 12.2018