Tshegofatso Rammutla
Brits
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
6054
6054
years of post-secondary education
Work History
Customer Service Agent
Momentum
10.2023 - Current
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timely and effectively.
- Provide clients with the relevant information and documentation, as required, in line with policy guidelines.
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately completed all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative/compliance requirements in the service process.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Human Resources Administrator
Momentum Metropolitan
03.2021 - 10.2021
- Placed job advertisements and reviewed CVs.
- Conducted telephonic interviews and reference checks.
- Coordinated logistical arrangements for recruitment.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Ensured payroll documentation accuracy.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled onboarding process for newly hired employees, which included distribution of all paperwork.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
Human Resources Administrator
OMEGA RISK SOLUTIONS
10.2019 - 12.2020
- Sourced CVs and placed job advertisements.
- Screened candidates and set up interviews.
- Handled Provident Fund applications and filed documents.
- Conducted MIE checks of shortlisted candidates.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled onboarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
Education
HUMAN RESOURCES MANAGEMENT - Human Resources Management
NORTH-WEST UNIVERSITY
Mafikeng, South Africa04-2021
INDUSTRIAL PSYCHOLOGY - Industrial And Organizational Psychology
NORTH-WEST UNIVERSITY
Mafikeng, South Africa06-2019
MATRIC / GRADE 12 -
KWENA-TLASE SEC SCHOOL
12-2014
Skills
PeopleSoft
People Connect
People Trax
Warmly
Call center experience
Docu-sign
MIE Fingerprinting - Capture & Submission
MS Excel
References
- EUNICE MOLOI, Omega Risk Solutions, 078 558 5019
- TSHEPO KGOMO, Momentum, 078 691 7018
- MOKGADI MMATLI, GEMS Customer Services, 072 218 6729
Languages
English
Tswana
Notice Period (Availability)
1 month notice period
Timeline
Customer Service Agent
Momentum
10.2023 - Current
Human Resources Administrator
Momentum Metropolitan
03.2021 - 10.2021
Human Resources Administrator
OMEGA RISK SOLUTIONS
10.2019 - 12.2020
HUMAN RESOURCES MANAGEMENT - Human Resources Management
NORTH-WEST UNIVERSITY
INDUSTRIAL PSYCHOLOGY - Industrial And Organizational Psychology
NORTH-WEST UNIVERSITY
MATRIC / GRADE 12 -
KWENA-TLASE SEC SCHOOL
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