Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emanuel Mkhatshana Masango

Emanuel Mkhatshana Masango

Call Centre Consultant , Debtors Clerks
Johannesburg

Summary

I am a very ambitious, confidence. My objective and goals is to make sure that both personal and organizational task is achieved.

Currently i am working as call centre consultant at UPD and i also at operation as dispatch clerk. I worked at Diversey South Africa (pty) ltd as intern at finance department credit controller desk. I worked at Vhembe TVET college as exam invigilator. Leadership opportunity al malamulele central circuit.

And currently im looking to grow in mycareer path as Call Center Consultant.



Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work History

Call Center Agent

United Pharmaceutical Distritution
Johannesburg
01.2023 - Current

Adhered to company policies and scripts to consistently achieve call-time and quality standards. Capturing recon for over and shot supplied from clicks store. Follow up on regarding product or services provided to clicks stores.


Dispatch Clerk

GP Retails Operation Pty Ltd (site UPD)
Johannesburg
07.2021 - 01.2023

Ensuring that all cages route are clean. Ensuring that correct product are dispatch . Ensuring that duplicate product box is not dispatched out. And by making sure that all boxes are clean and in good condition.

Learnership ETDP-SETA

Malamuelele Central Circuit
Malamulele
02.2021 - 02.2022

Distribution of incoming and outgoing mail, courier parcels , record , organize , store, capture and retrieve correspondences and data. Maintaining accurate records of document orders and movement, Restructuring of old files. Safe custody and protection of records. Rendering general administration supporting filling. Receiving and dispatching of document , Administer leave matter.

Exam Invigilator

Vhembe TVET College ( shingwedzi cumpus)
Limpopo
11.2018 - 12.2020

Supporting the Chief Invigilator, the Deputy Chief Invigilator, the Examinations Officer and the other invigilators at the examination venue. Preparing examination rooms before students enter. Checking the identity and attendance of candidates. Distributing and collecting examination materials. Ensuring that the examination is conducted according to the rules and regulations. Dealing with any queries or issues that arise during the examination. Reporting any irregularities or malpractice to the Chief Invigilator or the Examinations Officer. Assisting with the packing and dispatch of examination scripts.




Credit Controller (internship)

Diversey South Africa (Pty) Ltd
Johannesburg
04.2015 - 06.2018

Reviewing accounts and send statement of accounts to the customers and make sure that they receive all invoice in time. Reviewing debtors age analysis with the credit manager on monthly basis. Ensuring that all payments received is allocated and reconciled to accounts. Ensuring that all quires are resolved in line with sales department , customer services and the customer. Ensuring that all overdue accounts are escalated to customers and a reason for overdue to line manager. Ensure daily, weekly and monthly report are compiled and submitted on time. Ensure that individual and department target are consistently achieved. General administration , Reconciliation , allocation, journal and credit requisition with appropriate supporting document and new credit application ITC is established for creditworthiness.

Education

High School Diploma -

Shingwedzi Secondary School
Limpopo , South Africa
01.2006 - 12.2012

MBA - Diploma in Financial Management

Ekurhuleni East TVET College
Benoni , South Africa
01.2013 - 12.2014

MBA - Mastering Business Communication ( Certificate)

Kwelenga Training (Pty) Ltd
Johannesburg , South Africa
09.2017 - 09.2017

MBA - Excel Level 2 - Intermediate

KEYBASE Training Solution
Benoni , South Africa
11.2017 - 11.2017

Skills

    Customer support

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Timeline

Call Center Agent

United Pharmaceutical Distritution
01.2023 - Current

Dispatch Clerk

GP Retails Operation Pty Ltd (site UPD)
07.2021 - 01.2023

Learnership ETDP-SETA

Malamuelele Central Circuit
02.2021 - 02.2022

Exam Invigilator

Vhembe TVET College ( shingwedzi cumpus)
11.2018 - 12.2020

MBA - Excel Level 2 - Intermediate

KEYBASE Training Solution
11.2017 - 11.2017

MBA - Mastering Business Communication ( Certificate)

Kwelenga Training (Pty) Ltd
09.2017 - 09.2017

Credit Controller (internship)

Diversey South Africa (Pty) Ltd
04.2015 - 06.2018

MBA - Diploma in Financial Management

Ekurhuleni East TVET College
01.2013 - 12.2014

High School Diploma -

Shingwedzi Secondary School
01.2006 - 12.2012
Emanuel Mkhatshana MasangoCall Centre Consultant , Debtors Clerks