Hi, I’m
Emanuel Lehlabo Mdluli
Software QA Tester
Krugersdorp
Summary
Enthusiastic and dedicated professional passionate about continuous learning and problem-solving, consistently seeking new challenges and opportunities. A collaborative team player who values the power of shared ideas and is committed to delivering thorough and up-to-date work. Thrives in both independent and team environments, with a strong belief that collective efforts lead to the achievement of common goals. Recognized for professionalism, punctuality, trustworthiness, and respectfulness, embodying a humble approach while maintaining strong commitments.
Overview
12
years of professional experience
1
Language
Work History
Helivate Helicopter Services
Technical Flight Officer
05.2022 - Current
Job overview
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Conducted pre-flight checks on equipment consistently.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Led critical missions to ensure public safety, achieving significant reductions in crime rates.
- Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
E4 Strategic
QA Software Test Engineer
03.2018 - Current
Job overview
- Brand: Stordoc
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Enhanced product reliability through thorough functional, regression, and performance testing.
- Designed testing scenarios for usability testing.
- Optimized test cases to maximize success of manual software testing.
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Assisted in troubleshooting technical issues encountered during the deployment of new software releases.
- Coordinated regression test automation activities across supported applications.
- Optimized test coverage with risk-based analysis techniques, focusing on high-impact areas of the application.
- Exceeded client expectations through exceptional attention to detail in identifying potential defects before release.
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
- Reviewed requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Provided valuable feedback on software usability during design reviews, contributing to improved user experience.
- Implemented continuous improvement initiatives within the QA department, leading to increased accuracy in defect detection.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
E4 Strategic
Mortgage Me Support consultant
03.2020 - 08.2023
Job overview
- Brand: Mortgage Me
- Duties:
- Understand how the Mortgage Me platform works, the flow of information to external parties' products, and the services contained within the platform;
- Respond according to the defined Mortgage Me SLA on email, telephone and ticket system, either through resolution or escalation of problems;
- Build a knowledge base of queries and responses;
- Always respond in a professional manner with users of Mortgage Me platform;
- Perform a quality assessment of each application through the platform before pushing the application through to the banks for review.
- Feedback status updates from banks back to the applicant via email / call / platform.
- Scope any system enhancements/ bugs that arise through customer query resolution / submission of applications to the banks through user stories
- Platform Testing/ QA
E4 Strategic
Digital Cert Administration officer II
03.2018 - 03.2020
Job overview
- Brand: E4
- Duties:
- Process daily support requests received to issue new, renew or reset digital certificates;
- Follow up on certificate requests, ensure client satisfaction with installations and creation;
- Capture all details and action taken on the required internal systems;
- Ensure that all support requests and general administrative related support are done within the agreed timelines;
- Follow processes and procedures that may be amended from time to time, to manage and support digital certificates and all administrative related tasks and responsibilities;
- Assist Accounts with queries on certificates when required;
- Obtain approval from Accounts before new accounts are opened;
- Assist with monthly and/ or periodic administrative tasks;
- Assist with any new processes and products which are introduced;
- Follow processes and adhere to stringent procedures for audit requirements and purposes.
- Pilot signup for attorney firms and users
- Focus on daily tasks, needs to be deadline driven;
- Telephonic follow up with clients on outstanding matters;
- Track and monitor each signup to ensure the process is completed in the shortest possible time.
- Stordoc signup for attorney firms and users
- Perform predefined checks or as amended from time to time;
- Follow through with appropriate action based on the outcome of the results;
- Create user profiles and grant access;
- Capture all details and action taken on the required internal systems;
- Maintain, capture and update data and documentation;
- Maintain and continue on the current internal filing systems.
- Training and certification
- Receive, save & capture training attendance reports from Academy;
- Request training attendance reports from Academy if required;
- Capture assessment results;
- Follow up with client on outstanding signup requirements;
- Run training attendance certificate report and prepare training attendance certificates;
- Email training attendance certificates to clients;
- Capture training attendance certificate details and details of correspondence to client on the required internal systems.
- Equipment/ Hardware
- Process orders as per the pre-defined process which may change from time to time;
- Maintain management authorization when purchasing equipment (e.g. printers, scanners, UV lights, stationary etc.);
- Control and manage safekeeping of equipment;
- Prepare and pack equipment prior to collection;
- Arrange collection of equipment through courier service;
- Follow up on equipment delivery information;
- Liaise with suppliers and warranty centres when required in case of faulty equipment;
- Arrange for the exchange or repair of faulty equipment if still under warrantee;
- Assist with monthly billing.
- Client support:
- Provide telephonic support with regards to documentation completion or any other admin related enquiries;
- Liaise and collaborate closely with other departments and colleagues within e4 and e4 Legal Studio to resolve matters relating to customer support or internal admin processes;
- Provide help and advice to customers, using e4’s products and services;
- Investigate and solve customers' problems;
- Handle customer complaints;
- Keep accurate records of discussions or correspondence with customers;
- Ensure that appropriate changes were made to resolve customers' problems;
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes;
- Negotiate customers' requests for installation, removal/changes of service, billing arrangements and coordinate installation with all other departments;
- Ensure customer delight and win our customers' continued business and loyalty.
- Other duties
- Attend team meetings and provide updates and feedback;
- Any other delegated admin duties.
Kennis Caravans & Motorhomes
Sales and Admin Consultant
04.2016 - 02.2018
Job overview
- Brand: Campworld
- Duties:
- Follow leads and Administration duties
- Capture customer information on system
- Stock taking
- Set Appointments for new and old customers
- Responsible for spares department
- Ordering of stock
- Answering clients with regards to any issues experienced
- Resolve client’s complaints and follow-up on sales leads
- Contact customers and provide them with advice, with regards to buying caravan parts and which courier is quick.
- IT consultant and responsible with regards to all PC, system issues experienced in the company.
- Install new software e.g. windows, upgrade pc
Dischem Krugersdorp
Merchandiser
10.2013 - 03.2016
Job overview
- Brand: Dischem
- Duties:
- Count and Order stock
- Replenish stock according to agreed layout
- Reduce stock damaged on the sales floor and receiving
- Make out claims daily
- Stock rotated with each delivery
- Build and maintain displays according to supervisor’s instructions
- Maintain stock in the stock room and ensure there is no loose stock or open cases
- Clean and dust free, soiled stock removed immediately to designated area
- Admin
Education
Aviatech Flight Academy
Private Pilots License
09.2022
Siyanqoba training academy
Business Administration level 2
10.2014
Thuto-Lefa Secondary School
High School from Setswana, English, Physical Sciences, Mathematics, Life Orientation, Geography, Life Sciences
01.2012
University Overview
- Highest grade passed: Grade 12
- Subjects passed: Setswana, English, Physical Sciences, Mathematics, Life Orientation, Geography, Life Sciences
Skills
Excellent time and workload skills, attention to detail and a pro-active nature
Good working relationship with co-workers
Good verbal and written communication
Reliable team member
Technical experience (software programming, hardware etc)
Well-presented and punctual
Vast aviation and knowledge
References
Nick, Lang, Previous manager Kennis Caravans, +44 7392 252358
Interests
Body Building, Reading- Aviation magazines, Mechanical books and Sci-fi novels., Model aircraft Building and flying- I build remote controlled model aircrafts., Video games- Flight simulator 10, Euro truck simulator etc.
Extracurricular Activities
I have been with the South African Air-force 104 Squadron since 2014 until present. I am a member of a well-respected flying club which is the Krugersdorp flying club. I am a member of the South African Model Aircraft Association (SAMAA). I have started an aviation awareness programme that teaches and instructs scholars and all the people that are interested how to fly Remote Control aircrafts including real aircrafts on flight simulator.
Spare Time Activities Computers
- I own a small backroom computer workshop whereby I get to repair computers, install relevant cellphone applications, cellphone tracking via Email address and mobile Cache wiping factory settings restoration. I specialize more in hardware upgrades, gaming PC conversions and relevant software installations.
- I am currently in a process of learning programming in Python and One of the other fields I am good at is media and Production, below are my specialties.
- Photoshop
- Vegas pro (video editing)
- Beat making (instrumental production)
- Vocal recording
- Logo designing
Timeline
Technical Flight Officer
Helivate Helicopter Services
05.2022 - Current
Mortgage Me Support consultant
E4 Strategic
03.2020 - 08.2023
QA Software Test Engineer
E4 Strategic
03.2018 - Current
Digital Cert Administration officer II
E4 Strategic
03.2018 - 03.2020
Sales and Admin Consultant
Kennis Caravans & Motorhomes
04.2016 - 02.2018
Merchandiser
Dischem Krugersdorp
10.2013 - 03.2016
Aviatech Flight Academy
Private Pilots License
Siyanqoba training academy
Business Administration level 2
Thuto-Lefa Secondary School
High School from Setswana, English, Physical Sciences, Mathematics, Life Orientation, Geography, Life Sciences