Elzieta Venter
Port Elizabeth Eastern Cape / Sedgefield Western cape,South Africa
Summary
Experienced professional with a strong background in supervision and leadership, relationship building, and analytical and critical thinking. Demonstrates exceptional cultural awareness and empathetic communication, excelling in both virtual and in-person counselling. Adept at teaching, training, guiding, pastoral counselling, and faith-based counselling techniques. Committed to providing compassionate listening and support while maintaining calm under pressure. Career goal: To leverage extensive skills in a dynamic environment that values holistic and empathetic approaches to counselling.
Overview
31
31
years of professional experience
25
25
years of post-secondary education
Work history
Professional Nurse NNICU
Mediclinic George
George, Western Cape
2023.06 - Current
- Provide proven evidence-based nursing care to premature and ill neonates.
- This includes basic gestational and age-appropriate needs, specialized nursing treatment and care for various neonatal conditions, neuro-developmental care.
- Family-centred care is a priority and part of everyday nursing approach.
- Teamwork and communication are vital for best caring and treating of babies, including the whole multidisciplinary team.
- Ensuring safe and healthy environments for our little patients, advocating on behalf of them for the best treatment at any given moment.
- Finding patient care requirements through daily assessments deciding neonates' needs.
- Providing skilled, prompt and level-headed emergency response to critically ill patients.
- Managed patients recovering from medical or surgical procedures.
- Ordering, interpreting, and evaluating diagnostic tests to identify and assess patient condition.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Monitoring patients' conditions and reported changes in physical presentation, appearance, and behaviour to discuss treatment with physicians.
- Monitoring patient reactions after administering medications and IV therapies.
- Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviours and helping parents regain or improve their trust in the medical team.
- Documenting treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve best patient conditions.
- Sustaining quality standards by performing routine medication audits and upholding internal and industry best practices.
- Quickly responding to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Communicating with healthcare team members to plan, implement, and enhance treatment strategies.
- Implementing care plans for patient-treatment after assessing physician medical regimens.
- Leading teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Delivering prominent level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and proper department admission.
On-Site Case Manager
Global Case Management Solutions via Unique Health
2022.06 - 2023.05
- Visiting hospitalized patients on behalf of their medical aid, completing reports motivating their hospital stay, transfer to other sub-acute/rehabilitation facilities, or discharge.
- Naming care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Recommendations provided to funds from feedback of physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated with multidisciplinary teams, providing comprehensive client support.
- Organized regular follow-ups for continuous assessment of client progress.
- Maintained strict confidentiality regarding patient information according to legal guidelines.
- Advocated for clients' rights, ensuring fair treatment and access to services.
- Documented case files to maintain clinical records.
On-Site Case Manager
Afrox via Unique Health
2022.06 - 2023.05
- Visiting patients at their homes on behalf of Afrox, completing reports motivating the continuous use of oxygen, assessing the patients' current condition, doing vital signs, and need to continue oxygen usage, providing health education to patients regarding oxygen use, weight management, diets, lifestyle, and so forth.
- Coordinated with multidisciplinary teams, providing comprehensive client support.
- Organised regular follow-ups for continuous assessment of client progress.
- Maintained strict confidentiality regarding patient information according to legal guidelines.
- Advocated for clients' rights, ensuring fair treatment and access to services.
- Documented case files to maintain clinical records.
Account Administrator
CompSol (Compensation Solutions)
2016.11 - 2021.07
- Getting Injury on Duty claims registered with Compensation Commissioner, on behalf of contracted clients, credit control, client service about service providers which includes General Practitioners, Specialists, Physiotherapists, Radiologist, sending documentation and information to the Compensation Commissioner.
- Addressed problems with accounting, billing, and service delivery to keep and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on correct information and billing sent to Compensation Commissioner, and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Registered Nurse - Nurse Educator Level 2
Mediclinic Corporate Office
2016.03 - 2016.11
- Writing Paediatric Critical Care Procedures and Study Material for educating staff.
Unit Manager of Paediatric Critical Care Unit
Mediclinic Bloemfontein
2010.05 - 2016.02
- General Management of 14-18 employees:
- Compiled monthly off-duties and ensuring all shifts are adequately covered.
- Leave planning for all unit employees.
- Managing conflict between employees, with doctors, therapists, patients, and their families.
- Allocating staff members to different Committees.
- Motivating employees, to keep them positive, and then get them to accept and adapt to change.
- Being available to employees to discuss suggestions, ideas, and problems (personal and work related) - Open-door policy.
- Managed bi-annual performance ratings for employees done, annually.
- Starting disciplinary processes with regards to poor work performance, poor health, disciplinary actions, and warnings.
- Managed Neonatal Intensive Care Unit when their Unit Manager was on leave (18-25 staff members).
- Arranging for debriefing sessions for employees.
- Arranging Year-end functions for employees to attend, including spouses and the whole multi-disciplinary team.
- Department Management:
- Month and year reports completed and submitted to Deputy Nursing Manager.
- Attending ISO 1400 1 meetings and ensuring that principles were applied in unit, implementing and managing the application and maintenance of the Best Care Always Bundles.
- Attended different hospital committee meetings, management meetings, arranging, and chairing unit meetings.
- Performing interviews for new employee applications.
- Arranging other training opportunities, e.g. Ventilation training, motivating employees to attend training and further studies, ensuring and supporting effective teamwork within the unit, also between different departments / specialties / disciplines and categories of staff.
- Staying up to date on everything always happening in the whole department, ensuring patients are cared for holistically, being an advocate for my patients and employees, striving to excel in applying and living the Mediclinic Values, goals, and points of view, maintaining Patient Rights, ensuring infection control measures are always applied.
- Performed weekend-call for the hospital 4-5 times per year and overseeing the whole hospital, managing patient/visitor/doctor/staff conflict or complaints, doing patient rounds, arranging for enough staff to cover all departments.
- Attending management / leadership training or development courses.
- Staying updated on Evidence Based Care.
- Staying updated on Paediatric and Neonatal Advanced Life Support, renewed every 2 years.
- Aided in development and implementation of policies, procedures, and regulations for unit operations.
- Managed complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Maintained adequate stock of medications, supplies, and equipment to meet patient needs.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Financial Management:
- Managing employee work hours on KRONOS, clock-in system.
- Compiling capital budgets: planning, sending, and ordering, personnel budgets.
- Ordering and maintenance of equipment, inventory of department kept up to date twice a year.
- Ensuring that stock has been billed and motivation letters written on request to medical aids about stock used on patients.
- Provided daily updates on patients – conditions that are sent through to the hospital case managers, for the medical aids.
- Risk and quality management in department.
Senior Professional Nurse Paediatric Critical Care Unit
Bloemfontein Medi-Clinic
2008.01 - 2010.01
- Overseeing shifts, daily allocation of staff to patients, according to acuity of patients and skills and qualifications of employees.
- Being on CPR committee and driving it in unit.
- Helping Unit Manager to work out monthly off duties.
- Completing monthly duty rosters and sending it to Personnel Coordinator.
- Nursing critically ill patients, ages 0-13 years.
- Doing doctors' rounds at patients.
- General nursing included working with ventilated/oscillated patients, basic needs performed, kept patient documentation up to date according to hospital policy, supporting patients and their families, supporting families during end-of-life processes.
- Naming risks in unit, as well as change in condition of patients, giving timeous updates/reports to specialists.
- Staying up to date on everything happening in whole department for shift.
- In-service training and mentoring of new employees/agency employees, providing constant support to shift employees.
- Managing unit with all its responsibilities when Unit Manager was on leave.
- Managing and resolving conflict between employees, doctors or patients and families.
- Ensuring effective teamwork within unit, also between different departments.
- Motivating employees to keep them positive and when change needed to be implemented.
Senior Professional Nurse in Neonatal Intensive Care Unit
Bloemfontein Medi-Clinic
2004.01 - 2010.01
- Overseeing shifts, daily allocation of staff to patients, according to acuity of patients and skills and qualifications of employees.
- Being on CPR committee and driving it in unit.
- Assisting Unit Manager to work out monthly off duties.
- General nursing included working with ventilated/oscillated patients, basic needs performed.
- Kept patient documentation up to date according to hospital policy.
- Supporting patients and their families, supporting families during end-of-life processes.
- Identifying risks in unit, as well as change in condition of patients.
- Giving timeous updates/reports to specialists.
- Nursing critically ill premature and neonatal babies.
- Doing doctors' rounds at patients.
- Completing monthly duty rosters and sending it to Personnel Coordinator.
- In-service training and mentoring of new employees / agency employees.
- Providing constant support to shift employees.
- Managing unit with all its responsibilities when Unit Manager was on leave.
- Managing and resolving conflict between or amongst employees, doctors or patients and families.
- Ensuring effective teamwork within unit, also between different departments, motivating employees to keep them positive and adapt to much needed change or improvement.
Registered Professional Nurse in Neonatal Critical Care Unit
Medi-Nurse Bloemfontein (Nursing Agency)
2001.01 - 2004.01
- Worked through agency at Bloemfontein Medi-Clinic and Rosepark (Life) Hospitals, nursing critically ill premature and neonatal babies.
- Doing doctors' rounds at patients.
- General nursing included working with ventilated/oscillated patients, basic needs performed.
- Kept patient documentation up to date according to hospital policy.
- Supporting patients and their families, supporting families during end-of-life processes.
- Identifying risks in unit, as well as change in condition of patients.
Registered Professional Nurse in Neonatal Critical Care Unit
Bloemfontein Medi-Clinic
1997.01 - 2001.01
- Being shift leader, allocating employees to collaborate with babies according to the acuity of the babies and their skills/qualifications.
- Nursing critically ill premature and neonatal babies.
- Doing doctors' rounds at patients.
- General nursing included working with ventilated/oscillated patients, basic needs performed, kept patient documentation up to date according to hospital policy.
- Supporting patients and their families.
- Supporting families during end-of-life processes.
- Identifying risks in the unit, as well as change in condition of patients.
Registered Professional Nurse in Neonatal Critical Care Unit
Universitas Hospital
1996.01 - 1997.01
- Started working as Registered Professional Nurse after completion of my nursing studies.
- Doing doctors-rounds at patients.
- Nursing critically ill premature and neonatal babies.
- General nursing included working with ventilated/oscillated patients, basic needs performed.
- Kept patient documentation up to date according to hospital policy.
- Supporting patients and their families.
- Supporting families during end-of-life processes.
- Identifying risks in the unit, as well as change in condition of patients.
Education
BA - Theological Studies
My Filadelfia Biblical Counselling Institute
Paarl, Western Cape 2016.01 - 2025.12
Diploma - Nursing Education
University of The Orange Free State
Bloemfontein 2010.01 - 2011.11
Certificate - Neonatology
UNISA
Johannesburg 2005.01 - 2005.11
B. Ministry - Ministry
Bet-El Bible College
Pretoria 1998.01 - 2001.11
B. Soc. Sc. - Nursing
University of The Free State
Bloemfontein 1993.01 - 1996.11
B.A. - Communication
University of The Orange Free State
Bloemfontein 1989.07 - 1993.11
Skills
- Cultural Awareness
- Supervision and Leadership
- Relationship Building
- Calm Under Pressure
- Analytical and Critical Thinking
- Empathetic communication and listening
- Teaching, training, guiding
- Pastoral counselling
- Compassionate listening
- Faith-Based counselling techniques
- Virtual counselling delivery / In-person counselling
REFERENCES
- Jack, Martin, Pastor, 076 733 7890, My Filadelfia
- Lizette, Mobey, Dr., 083 609 9028, My Filadelfia
- Ettienne, van Staden, Pastor, 074 229 6709, Light Tower Ministries, The Assemblies of Christ
- Henry, Nel, Pastor, 078 981 6699, The Assemblies of Christ Management Board (retired)
Accomplishments
- I played a crucial role in establishing the Paediatric Intensive Care Unit, it being the forerunner as the first Paediatric Intensive Care Unit within the South Africa part of the company.
- Leadership skills are something I developed in my secular and non-secular life.
- Leadership roles in I had the privilege to perform in work and church environment.
- I have been the Unit Manager of the Paediatric Intensive Care Unit.
- I was chosen as a Forum Member for the Critical Society of Southern Africa.
- I was the secretary for the Critical Society of Southern Africa Free State Branch.
- During my final year of my B. Ministry studies, I was chosen as the Primaria of the Bet-El Bible College Student Counsel.
- Completed a 2-day Project Management Course presented by Kwelanga Training.
- I was fortunate to have authored various articles that was published in the Medi-Clinic Nursing Magazine.
- I presented talks at two Nursing congresses in Bloemfontein related to Neonatal ventilation and care.
- I had the opportunity and privilege to do a poster presentation on Paediatric Pain Management, at the International Paediatric Intensive Care Congress in Istanbul, Turkey in 2014.
- I took part in Christian plays with song and dance, HOUTKRUIS in 2012 and PASSIESPEL, DIE KRUIS KONING in 2015.
Affiliations
- Spending quality time with my husband and canine-child.
- Traveling and exploring new places with my husband.
- Singing and playing the keybaord and organ.
- Relaxing, recharging and socializing with friends and family.
SECONDARY EDUCATION
Sand du Plessis Hoërskool, Bloemfontein, 1987, Matric
DRIVER LICENSE
Code 08
CELLULAR NUMBER
076 306 9454
PERSONAL INFORMATION
- ID Number: 6911150136085
- Dependents: None
- Gender: Female
- Marital Status: Married
WORKSHOPS / SHORT COURSES
- Basic Infection Prevention and Control – 2025
- Basic Life Support - 2025
- Patient Journey - 2023
- Case Management Training - 2022
- Managing and sending IOD claims - 2017
- Paediatric Advanced Life Support - 2015
- Patient Experience Workshop - 2015
- Conflict Management - 2015
- Ventilation Workshops - 2015
- Breakthrough South Africa - therapy / counselling / ministering - 2014
- Disciplinary Process - 2014
- Theophostic Therapy and Emotional Healing in Trauma Seminar - 2001
- Theophostic Therapy and Emotional Healing Seminar - 1999
ADDITIONAL INFORMATION
- Computer skills and knowledge
- I have a fair to good working knowledge of the following:
- MS Word
- MS PowerPoint
- Excel (fair working knowledge)
- Internet
- Communication Skills
- Verbal skills: In the working and tertiary environment, I have developed the skill and ability to communicate well with different people over the phone and in person.
- Writing skills: In my working environment I have developed the skill to write procedures and policies. Through the tertiary environment and my motivation to study, I have obtained the skill to do and write assignments.
- People skills: I have managed to build and keep good interpersonal relations with different people from various socio- economic backgrounds, languages, cultures, educational levels, ranks, and ages. I have no difficulty in treating all people equal and with respect. I manage to stay calm in most conflict situations and can resolve the conflict by taking all parties into consideration. I strive to oversee everything with integrity, respect for self and others, fair, and objectivity.
Languages
English
Native
Afrikaans
Native
Timeline
Professional Nurse NNICU
Mediclinic George
2023.06 - Current
On-Site Case Manager
Global Case Management Solutions via Unique Health
2022.06 - 2023.05
On-Site Case Manager
Afrox via Unique Health
2022.06 - 2023.05
Account Administrator
CompSol (Compensation Solutions)
2016.11 - 2021.07
Registered Nurse - Nurse Educator Level 2
Mediclinic Corporate Office
2016.03 - 2016.11
BA - Theological Studies
My Filadelfia Biblical Counselling Institute
2016.01 - 2025.12
Unit Manager of Paediatric Critical Care Unit
Mediclinic Bloemfontein
2010.05 - 2016.02
Diploma - Nursing Education
University of The Orange Free State
2010.01 - 2011.11
Senior Professional Nurse Paediatric Critical Care Unit
Bloemfontein Medi-Clinic
2008.01 - 2010.01
Certificate - Neonatology
UNISA
2005.01 - 2005.11
Senior Professional Nurse in Neonatal Intensive Care Unit
Bloemfontein Medi-Clinic
2004.01 - 2010.01
Registered Professional Nurse in Neonatal Critical Care Unit
Medi-Nurse Bloemfontein (Nursing Agency)
2001.01 - 2004.01
B. Ministry - Ministry
Bet-El Bible College
1998.01 - 2001.11
Registered Professional Nurse in Neonatal Critical Care Unit
Bloemfontein Medi-Clinic
1997.01 - 2001.01
Registered Professional Nurse in Neonatal Critical Care Unit
Universitas Hospital
1996.01 - 1997.01
B. Soc. Sc. - Nursing
University of The Free State
1993.01 - 1996.11
B.A. - Communication
University of The Orange Free State
1989.07 - 1993.11