Elvis Khoza
Banker
Katlehong,GP
Summary
Proven sales professional with a track record of exceeding targets at First National Bank through expert customer relationship building and strategic sales presentations. Excelled in both inbound and outbound roles, significantly boosting client loyalty and upselling success. Mastered competitor analysis and objection handling, achieving top-tier sales results.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
Work History
Outbound Sales Advisor
First National Bank
04.2015 - Current
- Participated in weekly team meetings to review progress, share insights, and strategize future initiatives.
- Utilized data-driven approach to optimize outbound sales efforts for maximum results.
- Worked closely with sales managers to ensure that monthly targets are reached and develop strategies for achieving goals.
- Initiated cold calls to generate new leads, consistently meeting or exceeding quotas each month.
- Collaborated with different product house teams to create targeted campaigns for potential customers.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Opened new accounts and documented personal, demographic, and payment information in system.
Inbound Sales and Service Consultant
First National Bank
11.2012 - 09.2013
- Provided information about service procedures and expected timelines.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Discussed different options with clients for products and services.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Suggested additional services to customers in order to meet upsell goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bcom - Marketing Management
UNISA
Pretoria, South Africa 2006.01 - 2018.04
No Degree - Computer Clerk
Boston Business College
Germiston 01.2007 - 01.2009
Skills
Customer Relationship Building
References
Kirstin Berster
(Gauteng South Outbound Advisor)
Contact: 082 890 0815
Malefa Kgwadi
(Team Leader Sales and Service)
Contact: 083 689 4727
Certificate
RE 1 (2012)
Timeline
Outbound Sales Advisor
First National Bank
04.2015 - Current
Inbound Sales and Service Consultant
First National Bank
11.2012 - 09.2013
No Degree - Computer Clerk
Boston Business College
01.2007 - 01.2009
Bcom - Marketing Management
UNISA
2006.01 - 2018.04
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