ELVIS NKULULEKO NKABINI - Restaurant General Manager - KFC Moral Food

Summary

Dynamic general manager with 17 years of experience in the restaurant industry, focused on service excellence and business development. Demonstrated ability to create and enforce policies that drive profitability and operational success. Committed to empowering teams to embrace and execute the company vision. Proficient in articulating strategies and results to both technical and non-technical audiences.

Overview

22

years of professional experience

Work History

Restaurant General Manager

KFC Moral Food

12.2025 - Current

Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Maintained facility and grounds to present positive image.
Purchased adequate quantities of food, beverages, equipment, and supplies.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Set clear expectations and created positive working environment for employees.
Carefully interviewed, selected, trained, and supervised staff.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Correctly calculated inventory and ordered appropriate supplies.
Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Ensured compliance with all health department regulations as well as company policies and procedures.
Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Streamlined operational processes to improve overall efficiency without compromising service or product quality.
Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Built and leveraged community relationships to drive business and maximize catering programs.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.

RESTAURANT GENERAL MANAGER

KFC HILCOVE Group

10.2004 - 07.2025

A business has to be involving, it has to be fun, and it has to exercise your creative instincts” Richard Branson
Recruited and hired staff, trained and oriented staff, wages and working conditions.
Marketed, met with sales representatives and supplies.
Organized, planned and prioritized the finances of the restaurant.
Performed administrative activities such as budgeting and payroll.
Handled customer complaints; make sure that quality product is produced at all times, sales targets are met and the restaurant is profitable.
Coach and support junior manages on following procedures and making sure that the restaurant is profitable.
Made sure that all the procedures are followed as per franchise agreement.
Monitored paperwork and make sure that it reaches the head office on time and correct.
Made sure that the policies and standards set out by YUM franchise are followed at all times.
Ordered stock from suppliers.
Did stock counts.
Ensured that Occupational Health and Safety standards are followed.
Https://locations.kfc.co.za/

Education

National Diploma - Public Management

Durban Institute of Technology

Skills

General Management – Operations Management / Oversight - Strategic Planning & Initiatives - Policy & Procedures Design and Implementation – Staff Training– Recruitment and Selection - Performance & Productivity Management - Finance, Budgeting & Cost Management - Service Standards Monitoring - Complaint Handling - Customer Retention

Personal Skills: Transformational Leadership Skills, Strong Decision Making Skills, Complex Problem Solving, Administrative Skill, Critical-reasoning skills and Time Management

Communication Skills: Excellent knowledge of English and IsiZulu (oral/comprehension) with well-developed writing skills

Computer and Systems Utilisation Skills: Well versed in Microsoft Excel, Word and Power Point

References

Calvin, Smith, 0837901726
Chris, Prinsloo, 0659199511
Aucran, Khoza, 0722801992

SELECTED PERFORMANCE HIGHLIGHTS

Led 7 different branches with flying colours and moved from one branch to another to share skills with different teams from different branches., Maximized team knowledge and productivity through the implementation of well-placed training procedures., Suggested implementation of work processes to ensure employee harmony, as a result, an increased general sense of wellbeing amongst teams., Improved work efficiency by tracking and monitoring work processes., Awarded a trophy by KFC South Africa (Yum) for Intentionality in 2011., Nominated into the champions club for KFC South Africa (Yum) got another award for this in 2010., Awarded by KFC South Africa (Yum) an award for Breakthrough results for leading the best KFC in the country in 2009., Achieved employee of the year award from our SJH HILCOVE group in 2008 which had more than 20 branches in that period., Expedited customers’ problem resolution, therefore, ensured repeat business opportunities., Successfully built and maintained professional work relationships that increased business opportunities., Successfully achieved Rocc at Standard repeatedly., Met Labour and food & paper targets., Met all the KPI’s., Met profit margins for the business., Minimized customer complaints.

Timeline