ELVIS MONYELA
Operations Controller
Tshwane
Summary
Operations Controller with extensive experience in large-scale catering and service operations. Demonstrated expertise in operational controls, compliance management, financial oversight, workforce optimisation, and integrated management systems. Strong technical and managerial capability to translate policies, SOPs, and SLAs into consistent operational performance.
Experienced with managing operational workflows and optimizing business processes. Utilizes strong financial analysis and process improvement skills to drive efficiency. Track record of reliable team collaboration and achieving significant results.
Overview
10
10
years of professional experience
10
10
Certifications
1
1
Language
Work History
Operations Controller
Servest Catering
09.2016 - Current
- Implement and monitor operational controls to ensure compliance with company policies, client SLAs, and regulatory requirements.
- Manage operational budgets, analyse cost drivers, and implement corrective cost-control measures.
- Conduct internal audits, hygiene inspections, and safety reviews; close out non-conformances.
- Oversee workforce planning, staff allocation, productivity monitoring, and performance reviews.
- Compile operational, financial, and compliance reports for senior management and clients.
- Lead training initiatives aligned to SOPs, food safety, hygiene, and safety standards.
Unit Administrator / ACM
Royalmandi Food Service Solutions
07.2014 - 09.2016
- Managed unit-level administration, documentation control, and operational reporting.
- Supported compliance audits, payroll inputs, stock control, and service delivery monitoring.
Site Supervisor
Bidvest Magnum
11.2011 - 08.2013
- Supervised site operations, ensuring adherence to quality standards, safety requirements, and client specifications.
- Managed staff attendance, task allocation, and operational performance.
Skills
Operational Controls & SOP Implementation
Contract, SLA & Client Compliance
Budgeting, Cost Control & Financial Reporting
Audit Preparation, Findings & Corrective Actions
Workforce Planning, Scheduling & Productivity Control
References
Available on request.
Certification
MDP – Management & Operations, NQF Level 5 (Servest Training)
ADDITIONAL TECHNICAL CREDENTIALS
- Security Training – Grade A
- Firearm Competency (Handgun)
- Conflict & Incident Management
- Electrical engineering (light current)
- Develop and implement supply chain performance management systems.
Languages
English
Isizulu
N.Sotho
Timeline
Operations Controller
Servest Catering
09.2016 - Current
Unit Administrator / ACM
Royalmandi Food Service Solutions
07.2014 - 09.2016
Site Supervisor
Bidvest Magnum
11.2011 - 08.2013