Elsje Viljoen
Manager
Middelburg
Summary
Dynamic leader with a proven track record. Enhancing customer satisfaction and exceeding sales targets through effective branch operations management and strong leadership skills. Excelled in human resource management and marketing, demonstrating exceptional relationship-building capabilities and proficiency in MS Office. Achieved significant improvements in performance and safety standards, showcasing a blend of hard and soft skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Branch Manager
Tyrelube Highveld Point S
MIDDELBURG
04.2018 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managing stock levels & buying of stock.
- Assessed employee performance and development.
- Manage marketing.
- OTR & Breakdown Management.
- Oversee all health & Safety according to MHSA & OHS Act.
Safety Officer
Tyrelube Highveld & Burgersfort Bande
MIDDELBURG
04.2018 - Current
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- PPE Control
- Ensure site compliance.
- Facilitator OTR Tyre Courses
Admin Manager
Masscash Klerksdorp Cash & Carry
09.2016 - 04.2018
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- HR & IR Duties
- Staff overtime.
- Quarterly Stock takes.
- Fleet Management.
- Managing of cash office.
- Debt Collection
Training Supervisor
Smart Computer Solutions (With NGTS)
07.2016 - 09.2016
- Collaborated with company leaders and department managers to determine training needs.
- Compiling and implementing new training systems.
- Delegate high volumes of work to empower team and build trust.
- Monthly payroll
- Proposing and demonstrating new products to clients across the country.
Training Administrator
Next Generation Training Solutions
Lydenburg
06.2015 - 09.2016
- Partnered with external vendors to provide specialized trainings where necessary, expanding internal capabilities while maintaining costefficiency.
- Evaluated success of training programs.
- Schedule training programs
- Compiling training compliance
Technical Administrator
Tyre Corporation
Steelpoort
08.2014 - 06.2015
- Provided high-quality technical support, resolving user issues in a timely manner.
- Health & Safety Representative
- Managing & Compiling contractor packs
- Inspection & Managing all tools & Equipment
- Compiling customer Reports on all earthmoving machinery.
Education
High School Diploma -
Lydenburg High School
Lydenburg, South Africa 01.2012 - 12.2012
Bachelor in Human Resource Management - Human Resources Management
UNISA & NWU
Remote 01.2013 - 01.2015
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Human Resource Management
Business Development
Strong Leadership Skills
Employee development
Performance reviews
Decision-making
Operational reports
Sales management
Staff training
Excellent time management skills
Marketing
Proficient in MS office
Timeline
Branch Manager
Tyrelube Highveld Point S
04.2018 - Current
Safety Officer
Tyrelube Highveld & Burgersfort Bande
04.2018 - Current
Admin Manager
Masscash Klerksdorp Cash & Carry
09.2016 - 04.2018
Training Supervisor
Smart Computer Solutions (With NGTS)
07.2016 - 09.2016
Training Administrator
Next Generation Training Solutions
06.2015 - 09.2016
Technical Administrator
Tyre Corporation
08.2014 - 06.2015
Bachelor in Human Resource Management - Human Resources Management
UNISA & NWU
01.2013 - 01.2015
High School Diploma -
Lydenburg High School
01.2012 - 12.2012
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