Elsje Kemp
Technical Writer
Stellenbosch
Summary
Technical writer with a knack for simplifying the complex and a heart for empowering and educating others. Exceptionally loyal and hard-working, constantly pushing myself and others to become better. With a variety of interests, I am a quick learner and achieve any goal I set my mind to. Known for my dependability, attention to detail and quality, and collaborative spirit. Other hobbies and interests include music, psychology, photography, travel, hiking, and reading.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Technical Writer
Clickatell
Cape Town
01.2020 - Current
- Translate complex product information into simple, polished, and engaging content
- Create product user guides, training material, and FAQs
- Collaborate cross-functionally to ensure clarity and consistency across products, platforms, and product communications
- Proofread and edit documentation to ensure high-quality content appropriate for its intended audience
- Establish and manage a new developer knowledge base in collaboration with Product Management.
Analyst/Product Owner
Mobenzi Technologies
Cape Town
09.2016 - 10.2019
- Involved in the full SDLC cycle, working with clients, developers, and testers to turn project protocols into bespoke software solutions
- Conducted roadmap planning, created business cases, elicited key requirements, scoped features and enhancements, and groomed the backlog
- Wrote user stories, acceptance criteria, and test cases, drew up mock-ups/wireframes
- Provided project-related support as required and drew up change requests
- Contributed to processes and structures for the company’s strategic shift from delivering custom solutions to become product-focused (SaaS)
- Conducted key competitor comparisons and identified user personas
- Played a key role in establishing and formalising QA processes
- Performed functional, regression, exploratory and smoke testing
- Liaised user acceptance testing and planned and conducted end-user training
- Drew up company UX/UI guidelines and identified improvements
- Drove the recreation and maintenance of the company’s Knowledge Base (Help Centre).
Business Analyst/Researcher and Writer
Solid Air, Vodacom
08.2015 - 09.2016
- Conducted research and produced content to inform and support Vodacom’s annual strategy report
- Interrogated and evaluated data sources to support demographic and socio-economic analyses and insights and provided first-line response to any queries or requests from the greater Vodacom group
- Conducted high-level research and produced content around Internet of Things, ubiquitous thinking, and innovation as part of a Solid Air project
Learning Designer and Writer
Hubble Studios eLearning Solutions
Cape Town
11.2014 - 08.2015
- Wrote, edited, and proofread course content and assessment materials for various clients, including Pearson Publishers
- Designed engaging online learning experiences and oversaw the creation and sourcing of multimedia content for clients such as NSIR and Woolworths
Teacher
Bosmansdam High School
Cape Town
01.2010 - 12.2011
- Taught Natural Sciences for Gr.8-9 and Life Sciences for Gr.10-12 (subject head)
- Approved to mark in the National Senior Certificate examinations
- Established the school’s first singing ensemble and coached the girls’ second hockey team
Education
BComm - Mathematical Sciences (Cum Laude)
Stellenbosch University
01.2012 - 12.2014
Post Graduate Certificate of Education -
Stellenbosch University
01.2009 - 12.2009
BSc - Human Life Sciences
Stellenbosch University
01.2006 - 12.2008
High School Certificate -
Bloemhof Girls’ High School
01.2000 - 12.2004
Skills
Participating in the full SDLC in both a waterfall and an agile environmentEliciting, scoping, and documenting key project requirements and change requests in collaboration with internal and external stakeholdersWorking closely with developers to ensure on-time delivery of high-quality deliverables that meet clients’ expectationsCreating and managing project artefacts (eg, wireframes, training material, user guides, FAQs)Proofreading and editing technical and other documentationLiaising user acceptance testing, and performing functional, regression, exploratory and smoke testingEngaging with clients in ICT4D, M&E, NGO, and government sectors (including international clients)Training field teams and data management teams both locally and internationallyExcellent written and verbal communication skills in both Afrikaans & EnglishExcellent attention to detailAdept at managing time and prioritiesComfortable in managing complexity and ambiguityStrong presentation and training skills (both preparing material and delivering thereof)Strong research, numerical and analytical skillsExperienced in working across functional areasThorough and patient upskilling / onboarding of othersEnjoy participating in and organising team-building events and contributing to company cultureCompetent in Trello, Balsamiq, Quip, Lucidchart, drawio, and GitBook applicationsCompetent in Microsoft Office suite, Office 365, SharePoint, and Google suiteCompleted Excel Advanced Formulas course at Bytes People SolutionsExperience with using Jira, Confluence, Moodle LSM, Intercom, HotJar and Appcues
Great team player
Short Courses
- Business Systems Analysis (Cum Laude) – Get Smarter, UCT
- SQL - MySQL for Data Analytics and Business Intelligence – Udemy
- User Experience (UX) Design Fundamentals – Udemy
- User Experience Design Fundamentals – Udemy
- Planning, Monitoring, Evaluation & Learning training course - Community Development Resource Association (CDRA), Cape Town
- Data Analysis and Dashboards with Google Data Studio – Udemy
- Tech Writers Master Class – Udemy
- The Art of API Documentation – Udemy
- Learn API Technical Writing: JSON and XML for Writers – Udemy
- Learn API Technical Writing: REST for Writers – Udemy
- Learn Swagger and the Open API Specification – Udemy
Timeline
Technical Writer
Clickatell
01.2020 - Current
Analyst/Product Owner
Mobenzi Technologies
09.2016 - 10.2019
Business Analyst/Researcher and Writer
Solid Air, Vodacom
08.2015 - 09.2016
Learning Designer and Writer
Hubble Studios eLearning Solutions
11.2014 - 08.2015
BComm - Mathematical Sciences (Cum Laude)
Stellenbosch University
01.2012 - 12.2014
Teacher
Bosmansdam High School
01.2010 - 12.2011
Post Graduate Certificate of Education -
Stellenbosch University
01.2009 - 12.2009
BSc - Human Life Sciences
Stellenbosch University
01.2006 - 12.2008
High School Certificate -
Bloemhof Girls’ High School
01.2000 - 12.2004