Elsie Hendrina Whittal

• Billing reports for towing and recovery done by the AA and contractors for various Insurance Companies and Banks.
• Update of billing reports on a daily basis, for vehicles towed by AASA or appointed contractors
• Entered and maintained departmental records in company database.
• Helped meet changing demands by recommending improvements to billing systems or procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Devised and implemented processes and procedures to streamline operations.
• Collected, arranged, and input information into database system.
• Ordering and distribution of stationary, uniforms and groceries as required.
• Set up conference rooms, technology, and materials to facilitate meetings.
• Submitting overtime of drivers to HR department on time.
• Responded to inquiries from callers seeking information.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Reason for leaving, retrenchment within the Company.
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Temporary work.

• Maintaining an up-to-date appointment book
• Updating of ward-list twice a day
• Preparation of scripts, medicine-collection for patients, preparation of motivation letters to medical aid schemes, for patients being admitted, general secretarial dutie
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.
• Invoiced patients accurately in line with charging guidelines.
• Printed prescription requests and queries in compliance with practice protocol.
• Performed various administrative tasks by filing, copying and faxing documents.
• Reason for leaving Personal.

• General administrative duties including employee timesheets, preparation of tender documents, all financial duties.
• Invoicing and payments
• Payroll administration
• Any other secretarial duties as required
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Organized and attended meetings and compiled related documents and reports.
• Sourced and ordered office equipment and supplies.
• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Reason for leaving, Company closed down.

• Updating of Dr’s diaries
• Updating of theatre lists
• Input of patient details in
• MedEdi
• General admin work as applicable to a medical practise
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Helped patients complete necessary medical forms and documentation.
• Completed patient referrals to other medical specialists.
• Maintained current and accurate medical records for patients.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Reason for leaving Temporary Position

• Typing for Heads-of-Department, Ad-hoc switchboard duties.
• TYping of Nursing Manual, maintaining an up-to- date theatre list, maintaining a call-out list for Casualty doctors, maintaining an up-to-date roster for nurses, general admin duties as applicable to Personal Assistant.
• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained appropriate filing of personal and professional documentation.
• Kept detailed track of household and maintenance inventory and schedules.
• Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Attended meetings, took notes and tracked action items.
• Used discretion when handling confidential information.
• Served as point of contact between clients and managerial staff.
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
• Answered high volume of phone calls and email inquiries.
• Reason for leaving, relocating to Gauteng.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.
• Attended meetings, took notes and tracked action items and distributions of Minutes of Meetings.
• Provided general administrative support including scheduling meetings with Managers and Ward Managers.
• Served as point of contact between clients and managerial staff.
• Used discretion when handling confidential information.
• Answered high volume of phone calls and email inquiries.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Board of Directors.
• Ordering and distribution of stationary for Wards and Theatre.
• Ordering of Uniforms for Nursing Staff.
• Reason for leaving, Job offer in KwaZulu Natal.

• Processing of orders and ensuring on- time distribution of orders to suppliers.
• Updated and maintained customer information, documents and records.
• Checked for accuracy by verifying data and records.
• Created spreadsheets for more efficient recordkeeping.
• Corrected data entry errors to prevent duplication or data degradation.
• Reason for Leaving Temporary Position

• Administrative duties as applicable to marketing and in-shop display of NND magazines
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
• Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
• Monitored and replenished display inventory and restructured according to available stock.
• Reason for leaving- Temporary position Maternity relief
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• General admin and secretarial duties.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Scheduled office meetings and client appointments for Medical Department.
• Executed record filing system to improve document organization and management.
• Assisted development and implementation of new administrative procedures.
• Created and maintained databases to track and record customer data.
• Liaised between client and Medical Doctors and maintained effective lines of communication.
• Volunteered to help with special projects of varying degrees of complexity.
• Arrange meetings, preparing Agenda for meetings.
• Taking for minutes and distribution thereof in time limit.
• Assisted coworkers and staff members with special tasks on daily basis.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Managed filing system, entered data and completed other clerical tasks.
• Reason for leaving: Restructuring within the Company.

• Provided professional services and support in a dynamic work environment.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.
• Taking of Minutes of Meetings with Board of Directors, Division Mangers and General Staff meetings.
• Distribution of Agenda and Minutes of Meetings.
• Filing of records and updating of record on Company Data base.
• Assist Departments with support when Staff shortage occur.
• Type accident reports for Aircraft Accidents.
• Reason for moving due to Internal restructuring.
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• Provided clerical support to company employees by copying, faxing, and filing documents.
• Handled daily scheduling tasks and provided administrative support to all departments.
• Scheduled appointments and conducted follow-up calls to clients.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained daily report documents, memos and invoices.
• Composed inter-office correspondence and provided product and service information to customers.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Created and updated records and files to maintain document compliance.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Performed research to collect and record industry data.
• Volunteered to help with special projects of varying degrees of complexity.
• Managed filing system, entered data and completed other clerical tasks.
• Assist Parts Department with Stock take and stock delivery.
• Assist Marketing Department with functions.
• Reason for leaving: Company left South Africa

Temporary Positions.

• Transcribed phone messages and relayed to appropriate personnel.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Collated and distributed agendas and minutes for all executive meetings.

• Developed and maintained courteous and effective working relationships.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Worked effectively in fast-paced environments.
• Provided professional services and support in a dynamic work environment.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated leadership skills in managing projects from concept to completion.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Paid attention to detail while completing assignments.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• All typing and administration within the Dire and Rescue Services was handle within requested time.
• Agenda and Minutes of meetings was done within time and distribution within time.
• Typing of all work manuals to new recruit's.
• Ordering for groceries, stationary and uniforms and distribution thereof.
• Typing of Progress reports for salary increases yearly.
• Reason for leaving: Located to Pretoria.

• Duties General secretarial duties as applicable to
• PA position, including travel arrangements, arranging of visas and accommodation, ad-hoc switchboard duties
• Staffing of Control Room when
• Fire Services vehicles on an emergency call.

General admin duties including liaison with VIP’s (State

• All Secretarial duties required.
• Typing of minutes of meetings and distribution thereof
• All typing as requested by all Departments.
• Booking of VIP rooms for President, Ministers, Deputy Ministers and Foreign Ministers visiting the Government.
• Hiring out of VIP and Semi-VIP Rooms to Private Companies.
• Arrange of beverages for VIP's.
• Applied effective time management techniques to meet tight deadlines.
• Developed strong communication and organizational skills through working on group projects within the Departments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assist Fire and Rescue Department during Emergency Situations.
• Assist with planned Fire drills and Flight Emergencies.
• Reason for moving to Fire and Rescue due to Department being Privatized.

• Capturing for stock for ordering and delivery to the correct department to start manufacturing.
• Daily capture of invoicing for Finance Department.
• Update of statistics, costing and costs for Production Department.
• Reason for leaving: Retrenchment within the Company.