ELSIE NWANDZULE
Overview
12
12
years of professional experience
Work History
Customer Care Consultant
Intercity Xpress
11.2018 - 03.2025
- Offered assistance to customers to ensure they found the right product/service
- Communicated with customers via email, phone, and face-to-face
- Investigated and resolved customer problems, escalating when needed
- Referred complex cases to senior staff
- Issued refunds and managed feedback procedures
- Maintained up-to-date knowledge of products/services
- Worked with management to improve customer service strategies
Marketing / Social Media Coordinator
Kisua Africa
03.2016 - 06.2017
- Developed brand-consistent social media content plans
- Created engaging and meaningful posts across platforms
- Managed high volumes of daily posts and follower interactions
- Implemented and supported influencer programs
- Promoted campaigns and improved customer engagement
Virtual Executive Assistant
Uban Zulu
06.2013 - 12.2015
- Organized communication via email and phone calls
- Provided customer service as first point of contact
- Scheduled meetings, travel, and accommodations
- Maintained contact lists and manager calendars
- Created and managed spreadsheets and records
- Conducted market research and prepared reports
- Prepared presentations and assisted with administrative queries
Education
Certificate - Technical Support Fundamentals
Coursera
04.2025
Certificate - Attract And Engage Customers With Digital Marketing
Coursera
04.2025
Certificate - Foundations of Digital Marketing And E-commerce
Coursera
04.2025
Professional Certificate - Google Cybersecurity
Coursera
03.2025
TEFL Professional Institute - Teaching English as a Foreign Language
TEFL Professional Institute
01.2024
Diploma -
Sew Africa
Johannesburg, South Africa06.2013
High School Diploma -
South View High School
South Africa12.2009
AREAS OF EXPERTISE
- Social Media Strategy & Management
- Community Engagement
- Content Creation & Visual Design
- SEO & Blog Writing
- Admin Support & Scheduling
- GMB Profile Management
- Backlink Citations
SOFTWARE COMPETENCIES
- Canva, WordPress, CapCut, SEMRush, Google Analytics
- Open Phone, Booking Koala, Launch27
- GoHighLevel, HubSpot, Calendly, Notion, Asana
- Microsoft Excel, Teams, Slack, Google Workspace, Zoom
- Social Media Platforms: Facebook, Instagram, LinkedIn, TikTok, Quora, Reddit, Discord, Pinterest
- Cybersecurity & IT Tools: Linux, SQL, Python (beginner level), Security Information and Event Management (SIEM) tools, Intrusion Detection Systems (IDS)
- Technical Support: Remote troubleshooting, system diagnostics, basic networking tools, helpdesk ticketing systems
- Design & Creative Tools: Canva, basic Photoshop, content creation for digital campaigns
References
Dikeledi Walstroom, Intercity Xpress, +27 83 684 6098, dikeledi.walstroom@intercity.co.za
Timeline
Customer Care Consultant
Intercity Xpress
11.2018 - 03.2025
Marketing / Social Media Coordinator
Kisua Africa
03.2016 - 06.2017
Virtual Executive Assistant
Uban Zulu
06.2013 - 12.2015
Certificate - Technical Support Fundamentals
Coursera
Certificate - Attract And Engage Customers With Digital Marketing
Coursera
Certificate - Foundations of Digital Marketing And E-commerce
Coursera
Professional Certificate - Google Cybersecurity
Coursera
TEFL Professional Institute - Teaching English as a Foreign Language
TEFL Professional Institute
Diploma -
Sew Africa
High School Diploma -
South View High School