Elsie Steenekamp

• Send and receive daily e-mails
• Answering telephones
• Assisting customers in-store
• Assistance on Zendesk
• Packaging of parcels to customers standards
• Tracking of parcels
• In-store queries and online
• Online booking of parcel
• SOP Pudo process knowledge
• Cash up
• Stock take
• International bookings
• Floor checks
• Assisting customers with any query
• BOH - Creating manifest, outbound, redirecting, Credit note's, refunds, red trucks, Pudo red truck report, daily banking, payment interventions, Saturday attendance when KM is on leave.

• To ensure all details are correct and ensuring accuracy on invoicing systems
• To Assist in additional admin duties when required (Switchboard / Archiving)
• To take responsibility for all worksheet related queries (warranty checks - Sage - CRM)
• To do quotes for repairs and check warranties before invoicing
• Strictly adhered to all Departmental and Company Policies, Procedures and SOP's
• To receive worksheets for processing, raising invoices, credits for installations, de-installations and repairs on Quick books
• Quarterly stock take.

• Taught lessons according to a standard of i2 curriculum system
• Maintained student and class record in a timely and thorough manner
• Administer, correct, and record student assessments
• Provided demos according to the standard of i2 demo procedures
• Completed lesson plans for all classes prior to the start of class.

• To ensure all details are correct and ensuring accuracy on invoicing systems
• To Assist in additional admin duties when required (Switchboard / Archiving)
• To take responsibility for all worksheet related queries (warranty checks - Sage - CRM)
• To do quotes for repairs and check warranties before invoicing
• Strictly adhered to all Departmental and Company Policies, Procedures and SOP's
• To receive worksheets for processing, raising invoices, credits for installations, de-installations and repairs on Sage Accpacc
• Quarterly stock take.

Take and make telephonic and email bookings from clients and with suppliers

• Ensure all bookings are invoiced and loaded to on booking system accurately and timeously.
• Allocate jobs to drivers and /or subcontractors accurately and timeously
• Any other reasonable tasks as requested by employer from time to time.

• General administration
• Assisting customers with checking in or out
• Answering the telephone, assisting with enquiries and creating/sending out quotes
• Opening new customer / business accounts on the system
• Taking payments creating invoices & sending out statements
• Creditor's payments
• Marketing of Guest House
• Organizing of any maintenance and repair thereof
• Breakfast and Dinner set up and serving
• Total running of all housekeeping department
• Service delivery in all aspects of the hospitality sector
• Managing of staff members.

• Directing and overseeing reservation, reception, front office, room service and housekeeping activities General Administration
• Confirming and negotiating of ongoing bookings for the guest house
• Checking in guests / Checking out guests / Hosting guests
• Supervising security arrangements, and garden and property maintenance
• Supervising bar and meals
• Guest House advertising & marketing (websites etc.)
• Implementing Hospitality & Tourism laws and regulations
• Assessing and reviewing customer satisfaction
• Overseeing accounting and purchasing activities
• Undertaking bugeting for the establishment
• Providing guests with local tourism information, and arranging tours and transportation.

• Managing the quality of the guest ready rooms
• Supervising of staff members
• Responsible for ordering stock
• E-mails and the related admin tasks
• Created a filing system for the establishment
• Sorted and captured back dated tax slips
• Checking in guests / Checking out guests / Hosting guests.