ELSIE PHIRI
Pretoria
Summary
Bright Store Manager offering over 18 years of experience in retail operations, sales and service team leadership and profitability strategies. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals. Hardworking team leader, trains and guides staff to develop advanced-level product knowledge. Enthusiastic about exceeding sales goals and helping businesses to thrive. Committed trade professional experienced in growing profitable retail outlets. Leads by example to motivate hardworking, driven sales teams. Skilled in business planning and management to maintain high-performing team members. Detail-orientated manager adept at making critical decisions, managing deadlines and conducting team reviews With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
24
24
years of professional experience
Work History
STORE MANAGER
THE FOSCHINI GROUP
PRETORIA
05.2011 - Current
- Delivered quality service with friendly and professional demeanor.
- Briefed team on product and promotion changes to support upselling.
- Forecasted sales performance to efficiently budget and order stock.
- Coached and mentored store team members, leading to multiple promotions and enhanced team capability.
- Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
- Improved store ranking by analyzing performance gaps and implementing targeted strategies.
- Prepared sales reports and reconciled accounts with strong finance management skills.
- Performed key-holding duties by managing cash drawers, site security.
- Evaluated team performance and handled disciplinary actions.
- Conducted thorough audits to ensure compliance with company standards. and risk assessments to achieve regulatory compliance.
- Empowered sales team to maximise sales revenue and exceed corporate goals.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Reorganised sales floor to improve visual merchandising displays.
- Delegated work based on sales targets and individual employee strengths.
- Designed and implemented practices to boost customer satisfaction metrics.
- Resolved complex customer enquiries, disputes and complaints.
- Hired and trained employees to deliver store goals.
- Created memorable customer experiences, resulting in increased repeat business.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Conducted training sessions to equip staff with essential service skills. to deliver outstanding customer service through strong training programs and ongoing mentoring.
- Conducting weekly counts and monthly stock takes to ensure the store shrinkage is within company requirements.
STORE MANAGER
TRUWORTHS
PRETORIA
03.2005 - 05.2010
- Delivered quality service with friendly and professional demeanour.
- Forecasted sales performance to efficiently budget and order stock.
- Coached and mentored store team members to achieve multiple promotions.
- Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
- Improved store ranking by identifying performance gaps.
- Prepared rotas and administered payroll for large store.
- Performed key-holding duties by managing cash drawers, site security and timely opening and closing.
- Evaluated team performance and handled disciplinary actions.
- Completed audits and risk assessments to achieve regulatory compliance.
CLEANER
THE SPECIALIST
PRETORIA
02.2002 - 03.2005
- Ensured working areas were cleaned promptly ahead of use, minimising operational disruption.
- Completed general cleaning tasks in buildings, including dusting, sweeping, vacuuming, mopping and cleaning ceiling vents.
- Cleaned toilets, sinks and communal areas regularly for optimal staff comfort.
- Worked with tireless drive and determination to complete cleaning tasks within tight timeframes.
- Organising refreshments during meetings.
Education
Certificate of Higher Education - Retail management
SETA
IsandoMatric -
Skills
- Store Management
- Operational planning
- Inventory control
- Retail strategy
- Team leadership
- Staff management
- Talent acquisition
- Employee training
- Recruiting and interviewing
- Customer satisfaction
- Customer experience
- Conflict resolution skills
- Outstanding communication skills
Languages
English
Upper Intermediate
B2
Setswana
Beginner
A1
Timeline
STORE MANAGER
THE FOSCHINI GROUP
05.2011 - Current
STORE MANAGER
TRUWORTHS
03.2005 - 05.2010
CLEANER
THE SPECIALIST
02.2002 - 03.2005
Certificate of Higher Education - Retail management
SETA