Elsheleen Jordaan
Springs,Gauteng
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. Dining, customer service and cash-handling background.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Restaurant worker, waiter and Barlady
MUSTANG SALLY'S & PETROL STASIE PUB & GRILL
Springs , Gauteng
07.2023 - Current
- Provided friendly, courteous service to customers.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served high volumes of guests in fast-paced service environment.
- Assisted customers with menu selection, offering knowledge of current special dishes.
- Resolved guest complaints promptly and professionally.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Practiced healthy and safety measures to comply with regulations.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Prepared for closing by cleaning bar area and announcing last orders.
- Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
- Worked closely with kitchen and servers to enable accurate and timely delivery of meals, achieving on-time delivery.
- Set, cleared and re-set of tables per shift, following brand standards to ensure consistency.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
BAR LADY & DJ PRODUCER
SCOTTIES PUB & GRILL
Springs , Gauteng
12.2021 - 06.2022
- Provided efficient food & drinks service to customers.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar item knowledge, providing recommendations to suit guest taste.
- Performed bar duties, thoroughly cleaning, and replenishing stock.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Provided music to Scotties + DJ services.
Education
Certificate of Higher Education - Matric
01.2012 - 12.2021
- Subjects: English, Afrikaans, Math's Literacy, Biology, Computer Applications Technology (IT), Tourism, Life Orientation
Skills
- Highly responsible and reliable
- Upbeat, outgoing and positive
- Efficient under pressure
- Guest rapport
- Efficient payment processing
- Menu knowledge
- Problem solving
- Till balancing
- Training and development
- Strong communication
- Organised and reliable
Languages
English
Fluent
Afrikaans
Fluent
Accomplishments
- Netstar Rhino week - Hockey
- Suikerbosrand - Tennis
- East Gauteng - Tennis
- 1st Team Hockey
- 1st Team Tennis
- Athletics Top 10, Top 20 & Top 30
- Honors in Hockey
- Honors in Athletics
- Played Valke Rugby 2023
Timeline
Restaurant worker, waiter and Barlady - MUSTANG SALLY'S & PETROL STASIE PUB & GRILL
07.2023 - Current
BAR LADY & DJ PRODUCER - SCOTTIES PUB & GRILL
12.2021 - 06.2022
Die Anker - Certificate of Higher Education, Matric
01.2012 - 12.2021
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