Elsa Banda
Assistant Waitress
Gauteng
Summary
HOSPITALITY PROFESSIONAL Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Assistant Waitress
Celebrity Constellation Cruiseship
11.2022 - Current
- Support the waitstaff during food service and ensure the smooth running of restaurant operations
- Attend to guest's queries and needs, providing essential assistance in delivering excellent customer service
- Set up workstations for service, take food and beverage orders and assist waiters with serving the guests
- Ensure the food served to guest is fresh and well presented
- Implement health and safety standards and ensure the restaurant adheres to hygiene standards
- Monitor the supply levels of condiments, napkins and other necessary items in the dining area and proactively refill supplies as needed.
Food and Beverage Supervisor
City Lodge Hotel, Hatfield
02.2019 - 09.2022
- Oversaw the operations and ensured the smooth functioning of the food and beverage department
- Implemented strategies to ensure delivery of high-quality service, maintain customer satisfaction and maximize revenue
- Ensured that service standards were maintained, proper food handling and preparation procedures were followed, and health and safety regulations and hygiene practices were adhered to
- Managed and coordinated the activities of service staff, including servers, bartenders, hosts/hostesses and other front-of-house personnel
- Provided guidance and coaching to ensure that team members were knowledgeable about menu items and service techniques
- Conducted regular training sessions to enhance employee skills and maintain high service standards
- Monitored service quality, addressing customer concerns or complaints promptly, and taking appropriate measures to resolve any issues
- Actively identified opportunities for continuous improvement in service quality and efficiency.
Receptionist
City Lodge Hotel, Hatfield
04.2016 - 01.2019
- Performed a wide range of administrative and customer service duties, ensuring the smooth operation of the front desk and providing a positive and professional image of the company
- Controlled access to the premises by verifying the identity of visitors, issuing visitor badges and ensuring compliance with security protocols.
Receptionist
Road Lodge Centurion
10.2014 - 03.2016
- Served as the primary point of contact for visitors, clients and employees
- Handled incoming phone calls, routing them to the appropriate individuals or departments, answered general inquiries, took messages accurately and provided relevant information.
Housekeeping, Receptionist and Night Audit (Intern)
Road Lodge Centurion
01.2014 - 07.2014
- Gained valuable experience rotating through the Housekeeping, Front Desk and Night Audit departments.
Sales Consultant
Planet Fitness, Montana
10.2010 - 12.2010
- Provided expert advice and guidance to customers, assisting them in making informed purchasing decisions
- Built relationships with clients, understanding their needs and presenting suitable products or services to meet those needs
- Played a crucial part in driving sales, achieving revenue targets and ensuring customer satisfaction.
Education
Food and Beverage Supervisor Programme -
City Lodge Hotel Hatfield
01.2018
Hospitality and Catering Services Certificate -
Tshwane North College
01.2013
Beginners Course in Events Management -
Tshwane North College
01.2011
National Senior Certificate -
Jafta Mahlangu Secondary School
01.2008
Skills
- Strong multitasking
- Patience and Empathy
- Cleanliness and hygiene
- Food presentation
- Table Setting
- Allergy awareness
- Food Delivery
- Menu presentation
- Wine pairing knowledge
- Handling feedback
- Strong Work Ethic
- Exceptional customer service
- Safe Food Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
Languages
Ndebele
English
Zulu
Passports
South African Passport, 07/10/32
Visas
- C1D visa, 10/01/27
- Schengen Visa, 09/20/23
Certificates
Police Clearance and Medical Certificate, 08/23/24
Computerliteracy
Microsoft Office
Personal Information
Nationality: South African
Timeline
Assistant Waitress
Celebrity Constellation Cruiseship
11.2022 - Current
Food and Beverage Supervisor
City Lodge Hotel, Hatfield
02.2019 - 09.2022
Receptionist
City Lodge Hotel, Hatfield
04.2016 - 01.2019
Receptionist
Road Lodge Centurion
10.2014 - 03.2016
Housekeeping, Receptionist and Night Audit (Intern)
Road Lodge Centurion
01.2014 - 07.2014
Sales Consultant
Planet Fitness, Montana
10.2010 - 12.2010
Food and Beverage Supervisor Programme -
City Lodge Hotel Hatfield
Hospitality and Catering Services Certificate -
Tshwane North College
Beginners Course in Events Management -
Tshwane North College
National Senior Certificate -
Jafta Mahlangu Secondary School
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