Elriza Jantjies
Hospitality / Tourism
Cape Town
Summary
I have more than 10 years solid working experience as a PA to MD, Reservations, Front Office Supervisor, Office Manager, Administration coming from a 5* Hotel group called "More Hotels"
My duties included booking tours, reservations, booking flights, accommodation, airport transfers, restaurants, typing letters, emails, Operating switchboard, Petty cash, Controlling stationery and office supplies, Managing hotel and staff on a daily basis and in the absence of GM.
I’ve worked for Bigfoot Express Freight, started at reception on a 4 month contract and promoted after my contract as a customer relations executive. I provide excellent customer service to top clients, monthly and weekly meetings to customers, weekly checks on services conducted
Inspect routine services conducted. Attend monthly/weekly meeting, Identify potential new product and services. Attend to AD-HOC tickets where required, Follow up on customer queries.
I am very inquisitive, loves a challenge a team player and a loyal worker. Im eager to learn and willing to work my way up and grow with the business.
I have transport of my own and a valid drivers license.
Available immediately.
Many thanks
Elriza Jantjies
076 861 1715
Overview
20
20
years of professional experience
Work History
Reservation Executive
Gold Restaurant
09.2022 - Current
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Documented all customer and booking information. (Dineplan)
- Maintained accurate records of reservations, ensuring seamless communication between departments.
- Instituted efficient work routines that minimized time spent on administrative tasks while maintaining accuracy levels required for the role.
- Provided customers with information about availability and pricing.
- Reduced booking errors with meticulous attention to detail and thorough verification procedures.
- Actively monitored competitor rates and promotions, adjusting pricing strategies accordingly to maximize occupancy rates.
- Streamlined booking processes for improved customer experience and reduced wait times.
- Assisted in resolving guest complaints, leading to higher overall satisfaction ratings.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
- Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
- Strengthened relationships with corporate clients, securing repeat business and referrals.
- Created daily floor sheets outlining reservations.
Front Office Supervisor
More Hotels
01.2007 - 12.2010
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Ensured compliance with all relevant local regulations regarding hotel operations and safety protocols.
- Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Achieved high-quality service by maintaining open communication channels among team members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Organized documents for company communication, travel vouchers, and payment services.
- Dispersed petty cash to employees and collected and managed receipts.
Personal Assistant
Powerkote
03.2004 - 01.2007
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Education
No Degree - Tourism Management
UCO
Cape Town, South Africa 04.2001 -
Skills
Guest Relations
undefinedTimeline
Reservation Executive
Gold Restaurant
09.2022 - Current
Front Office Supervisor
More Hotels
01.2007 - 12.2010
Personal Assistant
Powerkote
03.2004 - 01.2007
No Degree - Tourism Management
UCO
04.2001 -
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