Elreo Hatton-Jones
Base Growth Manager and National Sales Manager
Boksburg,Gauteng
Summary
Accomplished Base Growth Manager and National Sales Manager offering more than 20 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Goal-oriented manager with distinguished experience in various industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 20 years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented manager with distinguished experience in various industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. High-achieving National Sales Manager with 5 years' experience in the Fintech and Printing Industries. Skilled in initiating new marketing strategies to attract customers and boost sales. Talented in creating and delivering impactful sales presentations to educate and motivate team members. Performance-driven National Sales Manager with over 5 years' experience meeting sales goals. Skilled with motivating and driving team members to exceed performance targets. Enthusiastic and passionate trainer committed to outperforming the competition. Offering Fintech and Printing expertise and over 18 years of experience. Accomplished National Sales Manager successful at cultivating and leading high-performance teams. Bringing many years of exceeding sales benchmarks, maximizing profits and acquiring valuable new customers. Driven National Sales Manager highly effective at turning around regional sales teams and increasing revenue. Motivated and hardworking mindset focused on continuous improvement. Motivating National Sales Manager with over 5 years of experience coaching and building sales teams to reach performance goals. Focused, organized, and committed to fostering high-productivity and morale. Advanced communication and presentation skills.
Overview
22
22
years of professional experience
2
2
Languages
2
2
years of post-secondary education
Work History
Base Growth Manager and National Sales Manager
Adumo
01.2022 - Current
- Expanded market reach through the development of targeted advertising campaigns.
- Bolstered brand presence with a comprehensive social media strategy that fostered increased audience engagement.
- Drove sales growth by refining lead generation tactics and nurturing long-term client relationships.
- Utilized an agile approach in project management to quickly adapt as needed while maintaining progress towards goals.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Cultivated a strong company culture, offering ongoing training opportunities and promoting from within whenever possible.
- Drove sales by developing multi-million dollar contract sales.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Streamlined internal processes to drive efficiency across multiple departments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted team productivity through the implementation of effective project management methodologies.
- Managed cross-functional teams to successfully execute large-scale projects within tight deadlines and budgets constraints.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Developed a culture of continuous improvement, encouraging employees to identify areas for optimization and implement best practices.
- Increased revenue, developing strategic partnerships and negotiating favorable contract terms.
- Spearheaded data-driven decision making, integrating analytics tools into daily operations for real-time insights.
- Organized promotional events and interacted with community to increase sales volume.
- Optimized pricing structure, balancing profitability with customer value perception.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Prioritized sustainability efforts in business practices, reducing waste while increasing overall efficiency.
- Reduced churn rate with proactive communication and tailored engagement initiatives.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Facilitated business by implementing practical networking techniques.
- Implemented rigorous testing processes, ensuring consistent product quality before launch.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Accelerated company growth by identifying and implementing innovative marketing strategies.
- Enhanced employee satisfaction and performance, providing regular feedback and personalized professional development plans.
- Communicated product quality and market comparisons by creating sales presentations.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Launched successful new products to market by conducting thorough market research and competitive analysis.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Improved customer retention rates by analyzing key performance indicators and optimizing user experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Fostered collaboration among departments, breaking down silos for streamlined communication and improved problem-solving capabilities.
- Prepared sales presentations for clients showing success and credibility of products.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered comprehensive sales presentations, showcasing the company''s products and services to secure new business contracts.
- Trained and developed exceptional sales leaders.
- Developed comprehensive training programs for new hires which resulted in reduced ramp-up time and improved productivity.
- Drafted comprehensive sales plans and approved budget expenditures to meet project goals.
- Predicted shifts in regional and national marketplaces using current industry knowledge to stay ahead of competition.
- Increased sales revenue by implementing innovative marketing strategies and effective sales team management.
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Collaborated with other departments on various projects such as product development or marketing campaigns to achieve cohesive business goals.
- Liaised with marketing and product development departments to maintain brand consistency.
- Created customized solutions for unique client needs resulting in increased customer satisfaction.
- Attended events, training seminars, and manufacturer product showcases.
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Streamlined operations within the sales division, improving efficiency while reducing operating costs.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Coordinated cross-functional teams for product launches, ensuring timely delivery and market penetration.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Oversaw annual budget planning for the national sales department, ensuring alignment with corporate objectives and resource allocation optimization.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Enhanced communication within the sales team through regular meetings, updates, and training sessions.
- Expanded market share by identifying untapped markets and devising tailored strategies to target them effectively.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Led contract negotiations with clients, securing favorable terms that contributed to overall company profitability.
- Analyzed industry trends to maintain a competitive edge in pricing strategies and product offerings.
- Established and maintained budgets, quotas and regional territories for team members to drive consistent growth.
- Managed national sales programs, supervised 14 Key Account Managers and evaluated KPIs for promotional opportunities.
- Conferred design and production departments on customer needs and preferences to stay on top of changing demands.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established strong partnerships with channel partners for seamless distribution of products across various regions.
- Conducted thorough competitor analysis to identify potential threats and opportunities in the marketplace.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Implemented rigorous performance metrics to assess team progress and drive accountability, leading to continued success in revenue generation.
- Received 5 awards for outstanding leadership and strong commitment to operational excellence.
- Established a high-performance culture by setting clear expectations, providing ongoing feedback, and rewarding top performers.
- Implemented data-driven decision-making processes for optimizing sales performance and targeting new opportunities.
- Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Mentored junior sales professionals, fostering a supportive environment that cultivated talent development and career growth.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
Sales Manager
Veamac Print & Studios
02.2019 - 12.2021
- Achieving growth and sales targets by successfully managing the sales team
- Designing and implementing strategic sales plans to expand the company's customer base and ensure a strong market presence
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Building and promoting strong, long-lasting customer relationships by networking and partnerships
- Presenting sales, revenue and expenses reports and realistic forecasts to the management team
- Identifying emerging markets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Built relationships with customers and community to establish long-term business growth.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Increased sales revenue by developing and implementing effective sales strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Prepared sales presentations for clients showing success and credibility of products.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Facilitated business by implementing practical networking techniques.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized promotional events and interacted with community to increase sales volume.
- Managed accounts to retain existing relationships and grow share of business.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Established and cultivated solid business relationships with new or existing customers.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Communicated product quality and market comparisons by creating sales presentations.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Implemented systems and procedures to increase sales.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Drove sales by developing multi-million dollar contract sales.
- Evaluated performance against goals and implemented appropriate development plans.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
Key Account Manager
Screenline
05.2014 - 01.2019
- Expanded key account base by identifying and cultivating new business opportunities.
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Analyzed key competitors to respond to competitive threats.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built and maintained strong client relationships to drive business growth.
- Generated advertising brochure for vendor use.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Consulted with businesses to supply accurate product and service information.
- Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and delivered presentations to key customers to position products and services.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Cultivated an extensive network of industry contacts that facilitated access to valuable resources and insights into emerging trends relevant to key account management activities.
- Informed customers of promotions to increase sales productivity and volume.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Contributed to event marketing, sales and brand promotion.
- Recorded accurate and efficient records in customer database.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Positioned global capabilities to expand market share.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Negotiated prices, terms of sales and service agreements.
- Presented professional image consistent with company's brand values.
- Strengthened client relationships through regular communication and effective problemsolving.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Conducted economic and demographic research and analysis to produce critical reports.
- Supported sales and reporting for large and medium-sized accounts.
- Maintained current knowledge of evolving changes in marketplace.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Stayed current on company offerings and industry trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Self-Employed and Acting as a Broker
Self Employed
11.2011 - 04.2014
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Provided professional services and support in a dynamic work environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
New Business Development and Sales
Ideal Displays
10.2010 - 11.2011
- Managed a high-performing sales team, consistently exceeding sales targets through effective coaching and mentoring.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Built relationships with customers and community to establish long-term business growth.
- Implemented robust CRM systems, enabling better tracking of leads, conversions, and overall customer engagement activities.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Monitored industry trends and competitor activities to stay ahead of market shifts and maintain a competitive edge in the sector.
- Drove innovation within the sales department by consistently introducing new ideas and approaches that ultimately resulted in significant growth for the company.
- Partnered with product development teams to create innovative solutions tailored to client needs, driving increased demand for the company''s offerings.
- Streamlined internal processes to improve efficiency within the sales department, leading to faster response times and higher customer satisfaction rates.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Facilitated business by implementing practical networking techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Optimized pricing strategies based on detailed analysis of product positioning within target markets, resulting in higher profitability margins for the company.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Conducted regular training sessions for junior staff members on best practices in business development techniques, contributing to the overall improvement of team capabilities and performance.
- Negotiated lucrative contracts with major accounts, securing substantial profits for the company.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Communicated product quality and market comparisons by creating sales presentations.
- Developed successful strategies for market expansion, resulting in increased brand awareness and client base growth.
- Increased customer retention rates by providing exceptional service throughout all stages of the sales process.
- Drove sales by developing multi-million Rand contract sales.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Established a consultative selling approach that built trust between the company and its customers while addressing their unique challenges effectively.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Delivered compelling presentations at industry events and conferences, effectively promoting the company''s products and services to potential clients.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted comprehensive market research to identify potential clients and develop targeted marketing campaigns.
- Served as a key point of contact for clients during onboarding processes, ensuring smooth transitions and fostering long-term loyalty.
- Increased sales revenue by identifying and pursuing new business opportunities and fostering long-lasting relationships with key clients.
- Coordinated efforts across multiple departments during complex contract negotiations that ultimately led to successful agreements beneficial for both parties involved.
- Collaborated with cross-functional teams to ensure seamless coordination of efforts in achieving company objectives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Organized promotional events and interacted with community to increase sales volume.
- Cultivated strong relationships with strategic partners, expanding the company''s reach into new markets and industries.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Provided professional services and support in a dynamic work environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Mexicorn
Brand Manager
Cape Town, Western Cape
02.2010 - 09.2010
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Provided professional services and support in a dynamic work environment.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Manaher
Angel Worx Media
West Rand, Gauteng
06.2009 - 12.2009
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Established a strong reputation as a trusted advisor among key stakeholders due to consistent delivery of superior results.
- Optimized internal processes to save time and resources while maintaining high levels of accuracy in deliverables.
- Identified patterns and trends in large data sets and provided actionable insights.
- Assessed business requirements to forecast annual budgetary operational costs.
- Utilized advanced data visualization tools to present complex information in an easy-to-understand format for clients and team members.
- Implemented business intelligence solutions to increase operational efficiency.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Generated ad-hoc reports to evaluate specific business requirements.
- Participated in industry conferences and events, expanding professional network and staying up-to-date on latest developments.
- Boosted client satisfaction by providing thorough market analysis and data-driven insights.
- Improved team productivity with efficient workflow management and regular progress updates.
- Increased customer retention by offering timely, well-researched recommendations on market opportunities.
- Conducted comprehensive competitor analyses to inform strategic decision-making for clients.
- Exceeded performance metrics consistently by delivering high-quality work within tight deadlines.
- Developed customized solutions for clients based on their unique needs, resulting in increased customer satisfaction rates.
- Designed and developed data pipelines to acquire, clean and process data.
- Gathered valuable feedback from clients to inform continuous improvement initiatives within the organization.
- Facilitated interdepartmental communication to ensure seamless execution of projects and alignment with overall company goals.
- Collaborated with stakeholders to define project objectives and criteria.
- Generated standard and custom reports to provide insights into business performance.
- Utilized data visualization techniques to present and explain complex data sets.
- Enhanced report quality by incorporating in-depth qualitative and quantitative data analysis techniques.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Executed analysis of risks and identified risk mitigation strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Identified emerging industry trends through extensive research, resulting in more accurate forecasting for clients.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Key Account Manager
Bright Blue Studios
West Rand, Gauteng
10.2006 - 06.2009
- Analyzed key competitors to respond to competitive threats.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Built diverse and consistent sales portfolio.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Positioned global capabilities to expand market share.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Supported sales and reporting for large and medium-sized accounts.
- Kept detailed records of daily activities through online customer database.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Met existing customers to review current services and expand sales opportunities.
- Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed, maintained and utilized diverse client base.
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
Key Account Manager
Lightworx
Roodepoort, Gauteng
09.2004 - 09.2006
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Presented professional image consistent with company's brand values.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Expanded key account base by identifying and cultivating new business opportunities.
- Cultivated an extensive network of industry contacts that facilitated access to valuable resources and insights into emerging trends relevant to key account management activities.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sales Executive
Diplom Chemie
03.2002 - 08.2004
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Recommended complementary purchases to customers, increasing revenue.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Managed efficient cash register operations.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Monitored customers for signs of security concerns and escalated issues to management.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed and implemented account management plans to establish customer satisfaction.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Listened to customer needs and desires to identify and recommend optimal products.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Prioritized helping customers over completing other routine tasks in store.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Expanded market share with strategic territory planning and targeted prospecting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
No Degree - Sales And Marketing Education
Alberton College
Alberton 2000.01 - 2001.12
Skills
Brand Development
Aftermarket Sales
Self Motivation
Customer Service
New Hire Onboarding
Employee Retention
Sales Projections
Customer Acquisition
Strategic account development
Operating Procedures and Policies
Sales Targeting
Sales processes
Staff Training and Development
Competitive Analysis
Written Communication
Software Feature Demonstrations
CRM Management
Adaptability and Flexibility
Relationship Building
Customer Billing
Staff Supervision
Client Base Retention
Sales Quota Management
Solution selling
Data Analytics
Sales process
Problem-solving aptitude
Active Listening
National account management
Client Relations
Performance Evaluations
GoldMine CRM
Multitasking Abilities
Lead Identification and Generation
Team Recruiting and Onboarding
Customer Complaint Resolution
Product and Service Promotion
Excellent Communication
Sales coordination
Account Acquisition
Data Confidentiality
Closing Techniques
Account Management
Customer Portfolio Management
Organizational Skills
Strategic Planning
Time Management
Pre-sales support
Analytics Tools
Sales Presentations
Training development
Sales Statistics Analysis
Business development and planning
Attention to Detail
Database Management
Competitor Analysis
Market Research
Business Needs Assessment
Team Collaboration
Brand-building strategies
Accomplishments
- Deliver a professional Sales experience & maintain a healthy sales pipeline.
- Complete overview and drive of +8000 clients for each Sales Person
- Manage the process throughout departments to ensure smooth onboarding giving the new Account Manager the correct tools in terms of products and services.
- Ensuring Account Manager know how to change Cold calls to Warm calls in the field
- Ensure the Account Managers have a pipeline that is area specifics and industry specific.
- Initiate Coach Calling 3 times a week with Account Managers ensuring that a sales are closed and new contracts finalised
- Drive the team to hold the line on new, existing clients
- Facilitate the teams' opportunities
- Daily CRM reporting and insights on the activities in the office and in trade
- Create procedures within the space to better get through the base and a level of service
- Mitigate threats in the Market
- Work on values and culture within the teams and connecting departments
- Advise Marketing on the trade changes and requirements to ensure brand exposure
- Manage negotiations with teams for the clients
- Manage handovers from Sales to KAM
- Drive MDR and bottom line within the base
- Manage escalations for clients to ensure satisfaction and prevent churn
- Report weekly on teams' performance and flexibility of the teams on different targets
- Focus on the difference between value and activities through installing accountability
- Daily reporting on contract renewals, activities and performance
- Initiate performance improvement plans and coaching
- Manage counselling sessions for the best outcome
- Forecast month to month, quarterly and six month plans for x sell and upsell
- Manage leave days and teams handover, over leave periods and round robin applications
- Stock management throughout the ranges and ensure all products are sold correctly with their capabilities
- Create territory management within the sales team
- Management rotations within territories throughout industries for sales team
- Manage pipelines daily and month to date to reach targets
- Motivate and coach Sales teams to increase abilities
- Dedicated focus on each sales person to sharpen their skills and work on their values
- Drive sales teams' motivation and culture and coach the coacher
- Develop negotiation skills through role play and team involvement
- Daily Sales reporting and tracking through sales process
- Weekly sales and key accounts team meetings to discuss drive, insights and future activities
Personal Information
- Date of Birth: 09/08/81
- Driving License: Yes, with own transport.
References
On request.
Timeline
Base Growth Manager and National Sales Manager
Adumo
01.2022 - Current
Sales Manager
Veamac Print & Studios
02.2019 - 12.2021
Key Account Manager
Screenline
05.2014 - 01.2019
Self-Employed and Acting as a Broker
Self Employed
11.2011 - 04.2014
New Business Development and Sales
Ideal Displays
10.2010 - 11.2011
Mexicorn
Brand Manager
02.2010 - 09.2010
Sales Manaher
Angel Worx Media
06.2009 - 12.2009
Key Account Manager
Bright Blue Studios
10.2006 - 06.2009
Key Account Manager
Lightworx
09.2004 - 09.2006
Sales Executive
Diplom Chemie
03.2002 - 08.2004
No Degree - Sales And Marketing Education
Alberton College
2000.01 - 2001.12