Eloise Johnson
Paulshof,GP
Summary
Dynamic Senior Key Account Manager with a proven track record excelling in relationship management and revenue generation. Expert in sales negotiations and account strategy, I have successfully driven market expansion and enhanced client retention, ensuring sustained business growth through proactive solutions and strategic account planning.
Overview
20
20
years of professional experience
Work History
Senior Key Account Manager
Africa Data Centres
11.2020 - Current
- Played a key role in company growth by identifying and pursuing opportunities for expansion into new markets and industries.
- Coordinated cross-functional teams on client projects, ensuring seamless execution from inception to completion.
- Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships.
- Developed comprehensive account plans for strategic growth, aligning with overall company objectives.
- Conducted regular account reviews to identify areas for improvement or potential risks, taking corrective action as needed.
- Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
Key Account Executive - Enterprise
Vox Telecom Limited
01.2018 - 10.2020
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Maximized revenue potential by upselling additional products or services to existing clients.
- Negotiated contracts with vendors, achieving favorable terms for both parties while minimizing costs for the company.
- Improved overall profitability by consistently meeting or exceeding established sales targets for assigned accounts.
Key Account Executive
Revolutionary Care
03.2015 - 12.2017
- Strengthened client relationships through proactive communication and tailored solutions.
- Coordinated marketing efforts targeting key accounts, increasing brand awareness and affinity among decision-makers within those organizations.
- Ensured timely collection of outstanding payments from clients through diligent follow-up and clear communication regarding payment terms.
- Led training sessions for junior account executives focusing on best practices in relationship building, negotiation techniques and effective problem-solving strategies.
Large Enterprise National Account Manager
Vodacom
08.2014 - 02.2015
- Performed projects under-budget and on-time, maximizing efficiencies of print campaigns.
- Improved bottom-line profits by creating new product penetration and retail market opportunities.
- Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.
- Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
- Brought lapsed accounts back to active status and providing additional revenue.
Global Enterprise National Account Manager
Vodafone
04.2013 - 03.2014
- Provided clients with detailed performance reports highlighting successes, areas for improvement, and recommendations for future initiatives.
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Decreased process lags and managed 20 national account.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Maximized revenue growth by identifying upsell opportunities within existing accounts.
Customer Relations Consultant
Vodacom South Africa
04.2008 - 03.2013
- Implemented effective training programs for new hires, ensuring consistent quality in customer interactions.
- Conducted thorough analysis of customer feedback to identify trends and areas for improvement.
- Managed a diverse portfolio of accounts while remaining attentive to each client''s unique needspreferences.
- Assisted in the development of new customer service policies and procedures, resulting in more efficient workflows and better client outcomes.
- Supported the seamless transition of clients from sales to support teams by providing comprehensive information on products/services purchased.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Internal Customer Consultant
Vodacom South Africa
04.2007 - 03.2008
- Boosted sales by providing tailored product recommendations based on client needs and preferences.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Implemented feedback from customers to improve company policies, leading to increased satisfaction rates.
Sales Support Agent
Vodacom South Africa
11.2005 - 03.2007
- Participated in cross-functional teams to improve product offerings based on customer feedback analysis.
- Developed training materials for new hires, fostering a knowledgeable and skilled sales support workforce.
- Assisted in the creation of persuasive presentations that helped secure large contracts with key accounts.
- Streamlined sales processes for increased efficiency and improved team performance.
- Identified opportunities for upselling or cross-selling by staying up-to-date with company products/services offerings.
Education
High School Diploma -
Sunward Park High School
Boksburg12-2000
Skills
- Relationship management
- Industry expertise
- Sales negotiations
- Account strategy
- Business development
- Key account management
- Sales tactics
- Account retention
- Revenue generation
Languages
English
Timeline
Senior Key Account Manager
Africa Data Centres
11.2020 - Current
Key Account Executive - Enterprise
Vox Telecom Limited
01.2018 - 10.2020
Key Account Executive
Revolutionary Care
03.2015 - 12.2017
Large Enterprise National Account Manager
Vodacom
08.2014 - 02.2015
Global Enterprise National Account Manager
Vodafone
04.2013 - 03.2014
Customer Relations Consultant
Vodacom South Africa
04.2008 - 03.2013
Internal Customer Consultant
Vodacom South Africa
04.2007 - 03.2008
Sales Support Agent
Vodacom South Africa
11.2005 - 03.2007
High School Diploma -
Sunward Park High School
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