Elmarie Susanna Wathen-Kablan
Operations Manager
Pretoria
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Operations Manager
British High Commission
Pretoria
10.2010 - 10.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisted in recruiting, hiring and training of team members.
Project Assistant
Department Of Justice
Pretoria
03.2004 - 02.2008
- Worked with senior leadership to complete complex projects on time and under-budget.
- Performed work according to project schedules and established quality standards.
- Handled administrative duties, filing, and errands.
- Completed multiple tasks simultaneously to optimize project completion.
- Offered technical support and troubleshot issues to enhance office productivity.
- Identified communication channels to set roadmap to distribute information.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Administrative Manager
Queenspark
Pretoria
01.1996 - 03.2003
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Updated reports, managed accounts, and generated reports for company database.
- Completed bi-weekly payroll for [Number] employees.
Education
No Degree - Office Administration N3
Tertiary For Computers
Pretoria 04.2001 -
No Degree - Advanced Computer Literacy
Tertiary Institute For Computers & Business Studie
Pretoria 04.2001 -
No Degree - Programing in Office Management
UNISA
Pretoria South Africa 04.2001 -
No Degree - Programming in Customer Service Managment
UNISA
Pretoria South Africa 04.2001 -
No Degree - Beginner 2 French Language
Alliance Francaise
Pretoria South Africa 04.2001 -
No Degree - PROJ BASIC, INT, ADV PROJECT MANAGMENT
UNISA
Pretoria South Africa 04.2001 -
Skills
Work flow planning
Cost reduction strategies
Business planning
Performance Evaluations
Business Development
Lean manufacturing and quality systems
Project Management
Employee relations and conflict resolution
Report generation
Project planning and development
Natural leader
Data analysis
Staff Management
Customer relations specialist
Operations management
Timeline
Operations Manager
British High Commission
10.2010 - 10.2023
Project Assistant
Department Of Justice
03.2004 - 02.2008
No Degree - Office Administration N3
Tertiary For Computers
04.2001 -
No Degree - Advanced Computer Literacy
Tertiary Institute For Computers & Business Studie
04.2001 -
No Degree - Programing in Office Management
UNISA
04.2001 -
No Degree - Programming in Customer Service Managment
UNISA
04.2001 -
No Degree - Beginner 2 French Language
Alliance Francaise
04.2001 -
No Degree - PROJ BASIC, INT, ADV PROJECT MANAGMENT
UNISA
04.2001 -
Administrative Manager
Queenspark
01.1996 - 03.2003