Summary

Overview

Work History

Education

Skills

Accomplishments

Additional Information

Work Availability

Software

Quote

Relocation

Timeline

Elmarie Van Wyk

Sales Consultant

Vanderbijlpark

Summary

Dynamic leader with a proven track record at Harding Retail, enhancing brand awareness and customer engagement through expert product knowledge and effective communication. Skilled in event coordination and diplomatic negotiation, I've consistently driven revenue growth and fostered strong customer relationships. Achievements include surpassing sales targets and cultivating a loyal client base, showcasing organizational skills and active listening. Confident in my ability to contribute to a dynamic, customer-driven environment and exceed expectations.

Overview

years of professional experience

Languages

Work History

Kallati Fine Jewelry Ambassador

Harding Retail

New York

03.2024 - Current

Achieved 85% monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Answered customer questions about sizing, accessories, and merchandise care.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Managed returns, exchanges and refunds in accordance with company policy.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Increased customer loyalty with personalized shopping experiences and attentive service.
Monitored sales trends to adjust sales strategies and meet changing customer demands.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Coordinated sales promotions and events to drive store traffic and increase sales volume.

Fine Jewelry Specialist

EFFY Jewelry

New York

03.2021 - 02.2022

Enhanced customer satisfaction by providing personalized consultations and expert recommendations on fine jewelry selections.
Partnered with fellow team members to achieve monthly sales goals while maintaining collegial working environment focused on excellent customer service delivery.
Negotiated favorable pricing terms with vendors for high-quality materials, resulting in increased profit margins for company.
Organized special events such as trunk shows or designer meet-and-greets to drive foot traffic into store and generate interest in new products or collections.
Increased sales revenue by developing and implementing targeted marketing strategies tailored to individual clients'' preferences.
Collaborated with store management to create eye-catching visual displays that showcased latest jewelry trends and collections.
Educated clients on proper jewelry care techniques to preserve longevity and beauty of their investments.
Greeted customers, helped locate merchandise, and suggested suitable options.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Displayed merchandise by arranging in appealing ways to boost sales.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Recommended complementary purchases to customers, increasing revenue.
Used in-store system to locate inventory and place special orders for customers.

Franchise Owner

Boogie Beatz

Pretoria

01.2009 - 12.2020

Fostered inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
Evaluated competitor strategies regularly to stay ahead of industry developments and maintain competitive edge in marketplace.
Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
Continuously monitored store appearance ensuring it met franchisor's visual standards; conducting frequent maintenance checks and improvements as needed.
Negotiated favorable contracts with Customers, resulting in lower costs without sacrificing quality or service levels.
Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.

Assistant Store Manager

Starboard

Miami

04.2006 - 06.2008

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Analyzed customer feedback and implemented strategies to improve customer experience.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Education

Bachelor of Arts - Music Management

North West University

Potchefstroom, South Africa

01.2022 - 04.2006

Skills

Customer Engagement

Product Knowledge

Brand Awareness

Customer Education

Event Coordination

Diplomatic negotiation

Revenue Generation

Product Recommendations

Brand Imaging

Guest screening

Effective Communication

Problem-solving abilities

Organizational Skills

Active Listening

Accomplishments

EFFY: Top 30 Specialist 2021-2022
Boogie Beatz: Top 5 Franchise and Preforming Art Centre in South-Africa.
PEP: Top 3 Stores in South Africa with Achieving Year Target, Stock Loss Control and Store Standards.
PEP: 2022 Top 20 Manager to be promoted.

Additional Information

Documentation:

Valid Passport
C1/D Visa
Seaman's Book
Bermuda Seafarers Identity Card
STCW (P&O)
Bermuda Medical Certificate

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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