Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellestine Gomez

Administrator
Johannesburg

Summary

Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Occupation and Claims Administrator

Liberty Life
01.2005 - 11.2019
  • Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
  • Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.
  • Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
  • Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.

Education

High School Diploma -

Klipspruit West Secondary School
Johannesburg, South Africa
04.2001 -

Skills

Customer communication

Follow-up skills

Deadline oriented

Claims processing

Claims auditing

Microsoft office

Teamwork

Teamwork and collaboration

Customer service

Problem-solving

Time management

Office management

Multitasking

Timeline

Occupation and Claims Administrator

Liberty Life
01.2005 - 11.2019

High School Diploma -

Klipspruit West Secondary School
04.2001 -

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