Ellen Mahawude Siera
Office Administrator
Summary
I have experience in office administration, where I've successfully coordinated meetings and managed projects. I've improved team productivity through effective scheduling and communication. I've also built strong relationships with customers and reduced administrative errors, all while maintaining a commitment to integrity and teamwork.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Administrator
TSK REAL ESTATE
06.2023 - 11.2024
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
Assistant Teacher
Tiyelelani Secondary School
04.2021 - 12.2022
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Provided one-on-one and group-based learning support focused on student progress.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Food Service Assistant
Phumzile Primary School
03.2019 - 03.2021
- Offered information on menu items, garnishes and preparation methods to choosy guests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Initiated, planned and executed process improvements to optimize food inventory levels.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
IT Technician
Siera Holdings Trading Enterprise
01.2012 - 12.2017
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners .
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Advanced Diploma in Information Technology
Cti Education Group
Nelspruit, South Africa11-2011
Skills
Meeting coordination
Office management
Scheduling appointments
Meeting planning
Customer relationship management (CRM)
Project management
Ethics-focused
Certification
Short Courses with Seesa on:How to sell,customer service,Personal Assistance,Junior Management
Timeline
Short Courses with Seesa on:How to sell,customer service,Personal Assistance,Junior Management
01-2024
Office Administrator
TSK REAL ESTATE
06.2023 - 11.2024
Assistant Teacher
Tiyelelani Secondary School
04.2021 - 12.2022
Food Service Assistant
Phumzile Primary School
03.2019 - 03.2021
IT Technician
Siera Holdings Trading Enterprise
01.2012 - 12.2017
Advanced Diploma in Information Technology
Cti Education Group