Open To Work
ELLENICE NOVEMBER
Cape Town
Summary
Healthcare leader with extensive experience in psychiatric and community health. Expertise in optimizing clinical operations and mentoring multidisciplinary teams to enhance patient outcomes and service efficiency. Committed to implementing quality improvement initiatives and fostering innovation in digital health.
Overview
20
20
years of professional experience
Work History
Operational Manager – Psychiatric Services
Valkenberg & Alexander Hospital
Cape Town
10.2020 - Current
- Led and optimized daily clinical operations within acute psychiatric services to ensure high-quality, patient-centered care.
- Oversee the clinical operations of a 40 bedded ward
- Provide leadership and operational oversight to multidisciplinary healthcare teams within high-risk clinical environments.
- Ensure high-quality, patient-centered services by optimizing resource allocation.
- Implement quality improvement initiatives focused on patient safety, workflow optimization, and service efficiency.
- Drive evidence-based clinical decision-making through incident analysis, patient outcome monitoring, and risk assessment processes.
- Contribute to strategic discussions around patient care delivery, operational effectiveness, and healthcare service improvements.
Program Manager – Mental Health
TC Newman CDC
09.2014 - 09.2020
- Delivered community-based mental health and wellness support services to enhance access and quality of care for diverse patient populations.
- Conducted patient education and follow-up assessments, monitoring outcomes to enhance engagement and ensure continuity of care.
- Collaborated within multidisciplinary healthcare teams to promote holistic patient wellness and advance community health initiatives.
- Assisted with preventative health strategies and patient-centered healthcare interventions.
- Worked in collaboration with healthcare programs such as Mother and Child, Reproductive Health, Chronic Diseases and HIV & Aids
- Participated in planning community awareness events throughout the district
Shift Leader– Mental Health
Lentegeur Psychiatric Hospital
09.2006 - 08.2014
- Facilitated rehabilitation, therapeutic engagement, and behavioral health management for complex psychiatric patients, enhancing overall patient recovery.
- Provided evidence-based mental healthcare, ensuring compliance with clinical documentation standards and actively advocating for patient needs.
- Conducted comprehensive mental health assessments and developed patient-focused care interventions.
- Collaborated with multidisciplinary teams including psychiatrists, psychologists, social workers, and nursing professionals.
- Initiated Wellness groups and participated in awareness events in-hospital and community
Education
Bachelor of Arts - Psychology / Industrial Psychology
University of South Africa
University Of South Africa05-2026
Postgraduate Diploma - Advanced Psychiatric Nursing Science
Stellenbosch University
Cape Town, South Africa12-2013
Postgraduate Diploma - Nursing Management
Stellenbosch University
Cape Town, South Africa12-2012
Associate of Applied Science - General, Community, Psychiatry & Midwifery
Western Cape College of Nursing
Cape Town, South Africa12-2005
Skills
- Clinical Supervision
- Mental Health
- Mental Health Services
- Behavioral Health Management
- Adolescent Mental Health
- Quality Improvement
- Quality Standards
- Chronic Disease Management
- Evidence Based Programs
- Patient engagement
- Stakeholder management
- Strategic Planning
- Microsoft Office Suite
- Microsoft Azure
- Remote collaboration
- Stakeholder management
Personal Information
Title: Clinical and Coaching Lead
Leadership And Program Experience
- Led multidisciplinary healthcare teams within psychiatric and community healthcare environments.
- Supported implementation of patient-centred healthcare initiatives and evidence-based clinical practices.
- Participated in staff mentorship, clinical guidance, and operational supervision.
- Experienced in analysing healthcare data, monitoring service outcomes, and identifying improvement opportunities.
- Contributed to healthcare quality improvement strategies focused on patient safety, operational efficiency, and service excellence.
- Strong interest and growing exposure to digital healthcare innovation, behavioural health support, and technology-enabled patient engagement.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
R799000/yr - R9900099/yrTimeline
Operational Manager – Psychiatric Services
Valkenberg & Alexander Hospital
10.2020 - Current
Program Manager – Mental Health
TC Newman CDC
09.2014 - 09.2020
Shift Leader– Mental Health
Lentegeur Psychiatric Hospital
09.2006 - 08.2014
Bachelor of Arts - Psychology / Industrial Psychology
University of South Africa
Postgraduate Diploma - Advanced Psychiatric Nursing Science
Stellenbosch University
Postgraduate Diploma - Nursing Management
Stellenbosch University
Associate of Applied Science - General, Community, Psychiatry & Midwifery
Western Cape College of Nursing