Ellen Scheepers

Operations Management

• Coordinate bookings and capacity planning
• Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
• Align execution with business objectives
• Support pre-opening operations and setup
• Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices..
• Performed quality control and monitored production efforts.

People Management & HR

• Lead team performance, attendance and briefings
• Manage staff scheduling and rostering
• Participated in the hiring process by conducting interviews with potential employees that met desired qualifications for stable staff positions.
• Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
• Handle disciplinary processes and conflict resolution

Training & Development

• Deliver onboarding and staff training.
• Develop SOPs and training standards

Systems & Inventory

• Use Micros & Oracle systems
• Manage stock control and reporting.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Customer Experience

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Collaborated with event planners to design custom beverage menus for private functions, ensuring successful execution and client satisfaction.
• Implemented creative marketing strategies to promote featured drinks, boosting revenue growth.
• Lead bar operations with focus on performance and revenue
• Train staff according to Forbes standards
• Drive sales through upselling and engagement
• Manage supplier relationships and sourcing
• Mentor staff and support development
• Contribute to brand and service excellence

Operations & Compliance

• Ensure health, safety, and compliance standards
• Monitor operational readiness and inspections
• Report on KPIs and performance
• Support venue pre-openings

Team Leadership & HR

• Lead team and daily briefings
• Handle disciplinary actions and performance management
• Support staff development

Training & Development

• Train staff in Forbes LQA standards
• Facilitate pre-opening training
• Leading Quality Assurance Star of the Month recipient

Inventory & Financial Control

• Manage stock, ordering and variances
• Handle cash-ups

Customer Experience

• Resolve complaints.
• Menu Development
• Elevated guest experiences with attention to detail in crafting innovative products that showcased unique offerings.
• Recipe creation and menu design