Summary
Work History
Education
Skills
Timeline
Generic

Ellen Moneron

Senior Sales Admin
Johannesburg,GP

Summary

Dynamic and results-driven professional with extensive experience in customer service and sales, notably at MTN Right Source. Recognized for exceptional communication skills and a supportive team-oriented approach. Proficient in Microsoft Word, I excel in resolving customer issues and fostering a positive work environment, consistently enhancing team performance and satisfaction.

Work History

Sales Admin

Rapidnet Broad Band
08.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Call Center Agent, Inbound Sales

MTN Right Source
11.2011 - 12.2018
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
  • Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
  • Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.

Cashier

Woolworths
09.2008 - 10.2011
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Regional Cashier 2 years in a Row for 2 different Stores

Booking Clerk

Addington Beach Holiday Flats
05.2003 - 06.2007
  • Resolved customer complaints in professional and timely manner.
  • Actively participated in team meetings and trainings sessions to continually improve performance as a Booking Clerk.
  • Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.

Counter Server Cashier Trainer

McDonald's
06.1998 - 05.2003
  • Managed multiple tasks in high-volume environment.
  • Reconciled cash drawer and corrected any errors.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Participated in inventory management, helping to reduce waste and control costs.
  • Trained New Staff
  • Best Employer 3 years

Education

High School Diploma -

Modern Methods Business College
Johannesburg, South Africa
04.2001 -

Skills

Supportive interpersonal skills

Team-oriented collaboration

Proficient in Microsoft Word

Customer service expertise

Friendly, positive attitude

Teamwork and collaboration

Work Independently

Timeline

Sales Admin

Rapidnet Broad Band
08.2020 - Current

Call Center Agent, Inbound Sales

MTN Right Source
11.2011 - 12.2018

Cashier

Woolworths
09.2008 - 10.2011

Booking Clerk

Addington Beach Holiday Flats
05.2003 - 06.2007

High School Diploma -

Modern Methods Business College
04.2001 -

Counter Server Cashier Trainer

McDonald's
06.1998 - 05.2003

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Ellen MoneronSenior Sales Admin