Elle Mangquku

Direct Sales Advisor Key Responsibilities & Achievements Core Skills Demonstrated

Momentum Multiply

Results-driven Direct Sales Advisor with proven expertise in promoting and selling Momentum Multiply's comprehensive rewards program solutions. Demonstrated ability to build strong client relationships, identify customer needs, and deliver tailored rewards program benefits that drive customer satisfaction and business growth.

• Client Relationship Management: Developed and maintained a portfolio of clients by conducting thorough needs assessments and providing personalized financial advisory services

• Sales Performance: Consistently met and exceeded monthly sales targets through strategic prospecting, lead generation, and effective closing techniques

• Product Knowledge: Maintained comprehensive understanding of Momentum Multiply's rewards program structure, benefits, and partner offerings to provide expert guidance to clients

• Customer Service Excellence: Delivered exceptional customer service by ensuring seamless program enrollment, rewards redemption support, and ongoing client communication

• Market Development: Identified new business opportunities through networking, referrals, and community engagement to expand client base

• Compliance & Documentation: Ensured all sales activities adhered to regulatory requirements and company policies while maintaining accurate client records and documentation

• Cross-selling: Successfully identified opportunities to introduce additional program benefits and partner services to existing clients, increasing overall program engagement

• Multiply Offering sales and consultation • Relationship building and client retention • Product knowledge • Regulatory compliance • CRM system proficiency • Communication and presentation skills • Target achievement and performance tracking

• Customer Relationship Management
• Developing New strategies to retain customers
• Measuring key performance metrics related to churn and signing new customers
• Recording and responding to customer complaints Collecting data about customer service trends.

• Scheduling Appointments for our AE’s
• Making a minimum of 80 Outbound cold calls
• Sending and responding to customer emails
• Customer relationship management
• CRM use, follow ups managing pipeline and nurtured leads
• Lead generation and Qualification

• Contacting Australian customers to follow up on ‘warm’ leads
• Calculating customer’s borrowing capacity and processing loans
• Submitting loan applications for customers to major banks
• Manage the MD’s diary, set up his daily meetings and admin

• Customer service officer to the Australian customer base
• Converting new and existing clients into policy holders
• Achieved all my daily calls and sales targets

• Arranging interviews and internship programs
• Managing 4x Exco members diaries
• Admin Management and operation of the switchboard
• Stock take and ensure weekly beverage orders are processed

• Retail Hours Assistant Clients with their shopping needs
• Till cash ups and Recons
• Stock Taking