Ella Regina Kate Petersen
Administrator/ Receptionist / Personal Assistant
Polokwane
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Receptionist
ETDP SETA
Polokwane
06.2023 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
Receipting Clerk
Sea West Account Managing
Polokwane
12.2016 - 05.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
Receptionist/Personal Assistant
Jeppe College of Commerce and Computer Studies
Polokwane
03.2011 - 11.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Westenburg Secondary School
Limpopo Polokwane, South Africa 12.2007 - 12.2007
No Degree - Human Resources Management
Jeppe College of Commerce And Computer Studies
Limpopo Polokwane, South Africa 04.2001 -
No Degree - Business Management
South African Institute of Management
Limpopo Polokwane, South Africa 04.2001 -
No Degree - Marketing Management
Jeppe College of Commerce And Computer Studies
Limpopo Polokwane, South Africa 04.2001 -
Skills
Office administration
Customer/Client relations
Documentation and reporting
Office management
Multi-line Telephone Systems
Strategic planning
Mail handling
Performance improvement
Scheduling
Verbal and written communication
Administrative support
Database administration
Telephone skills
Time management
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Increased office productivity 100% by implementing numerous process improvements.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Receptionist
ETDP SETA
06.2023 - Current
Receipting Clerk
Sea West Account Managing
12.2016 - 05.2023
Receptionist/Personal Assistant
Jeppe College of Commerce and Computer Studies
03.2011 - 11.2016
High School Diploma -
Westenburg Secondary School
12.2007 - 12.2007
No Degree - Human Resources Management
Jeppe College of Commerce And Computer Studies
04.2001 -
No Degree - Business Management
South African Institute of Management
04.2001 -
No Degree - Marketing Management
Jeppe College of Commerce And Computer Studies
04.2001 -