Ellah Xoliswa Chireshe
Receptionist
Johannesburg, Gauteng, South Africa,GP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Receptionist position as the ideal job in 2024.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Sales Consultant Representative
Faraxo Graphics
04.2012 - Current
- Streamlined internal processes by utilizing CRM software to track leads, manage client information, and monitor sales progress.
- Mentored junior sales representatives, sharing best practices and providing guidance for professional growth.
- Provided valuable feedback from customers to relevant departments within an organization for continuous product improvement efforts.
- Developed a deep understanding of industry trends and competitor offerings to provide effective solutions for clients'' unique challenges.
- Participated in weekly meetings with management to report on sales progress, discuss strategies for improvement, or highlight successes achieved during the period.
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Expanded the client base by identifying new opportunities through market research and networking events.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
Temporary Receptionist
Laser Logistics
12.2011 - 03.2012
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Reduced incoming call response time by implementing an effective call routing system.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled office meetings and client appointments for staff teams.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Temporary Sales Call Centre Agent
ABI
07.2011 - 10.2011
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
- Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the company.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Processed customer orders quickly and accurately for timely delivery.
Receptionist Administrator
CIES Non Gvt Organisation
02.2001 - 06.2010
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problem solving.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Acted as first point of contact and set appointments for prospective clients.
- Monitored front areas so that questions could be promptly addressed.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Education
No Degree - Secretarial Diploma
Academy of Learning
Pretoria 01.2000 - 12.2000
Skills
- P > Objection handling
- P > Cold-calling
- P > CRM proficiency
- P > Client Service
- P > Process Improvement
- P > Data Entry
- P > Clerical Support
- P > Administrative Support
- P > Office Management
- P > File Management
- P > Scheduling
- P > Professional Demeanor
- P > Telephone skills
- P > Document Control
- P > Record preparation
- P > Documentation And Reporting
- P > Office equipment operations
- P > Office Administration
- P > Verbal and written communication
- P > Customer and client relations
- P > Greeting and Seating Clients
- P > Calendar Management
- P > Multi-line telephone operation
- P > Document Management
- P > Customer/Client relations
- P > Multi-Line Telephone Systems
- P > Typing Speed
- P > Records Management
- Service Assistance
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteImportant To Me
Company CultureWork-life balancePaid sick leavePaid time offWork from home optionTimeline
Sales Consultant Representative
Faraxo Graphics
04.2012 - Current
Temporary Receptionist
Laser Logistics
12.2011 - 03.2012
Temporary Sales Call Centre Agent
ABI
07.2011 - 10.2011
Receptionist Administrator
CIES Non Gvt Organisation
02.2001 - 06.2010
No Degree - Secretarial Diploma
Academy of Learning
01.2000 - 12.2000
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