Summary
Overview
Work History
Education
Skills
Interests
Skills
Personal Information
Affiliations
Timeline
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Eljane Campbell

Eljane Campbell

Senior Customer Relations Officer
Wilropark

Summary

Determined to transcend the limitations of my wheelchair, I embrace life with a disability. The world offers endless opportunities. If you can't find your space, create it. Uncover your passion and pursue it relentlessly. Amidst everyday distractions, silence the noise and strive for the lifestyle you desire. We are the architects of our own narratives. Each small step leads to a powerful chapter in our story. By staying committed to this journey, we become an unstoppable force to be reckoned with.

Overview

7
7
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages

Work History

Senior Customer Relationships Officer

ADvTECH Group
06.2024 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
  • Facilitated open lines of communication between internal departments, fostering a collaborative environment that led to improved customer experiences.
  • Led regular training sessions for staff members, ensuring consistent delivery of high-quality service across the organization.
  • Streamlined communication channels for improved customer relationships and increased retention rates.
  • The use of CRM systems to manage client relationships more effectively and deliver tailored experiences.

Graduation and Admissions Assistant

ADvTECH Group
02.2023 - 05.2024
  • Evaluation and Approval of non-standard admissions.
  • Auditing of admissions on the NSC Exception Reports and registrar verifying such admissions on the Student Information System.
  • Escalating any erroneous admissions to the relevant line manager.
  • Verifying and quality assuring the graduation documents which includes but are not limited to proof of identity, system identity numbers, names and surname as per ID/passport, school leaving and higher qualifications, study visas/ relevant study approval document, etc.
  • Pulling the prescribed academic results reports off the student information system.
  • Processing all qualifying students for graduation on the Student Information System once the Students’ Academic Transcripts have been checked and the students qualify to graduate.
  • Assisting with any other graduation and admission related queries and tasks as required.

Co-ordinating Officer

IIE MSA
01.2021 - 01.2023
  • Managing the day-to-day operations of the Teachout office as per instruction from my line-manager.
  • Project co-ordination between different departments within IIE MSA.
  • Assisting with managing of the graduation for the Teach Out cohort of Monash South Africa students, as well as submitting necessary documents to the OoR.
  • Compile and submission of the DHET report to the OoR.
  • Compile and submission of the HEQCIS report to the OoR.

Payroll Team Leader

Fidelity Security Services
01.2018 - 01.2021
  • My responsibility as a team leader is to inspire and assist my team in working together to complete the tasks set forth by senior management to the best of our abilities. As well as at a competitive corporate standard.

Education

Business science, Computer Application Technology, Economics, Mathematics, English, Life Science, Afrikaans

IMPAK
01.2014 - 01.2015

Higher Certificate - Counselling and Communication

SACAP

Bachelor of Social Science - Psychology and Criminology, Philosophy

Monash South Africa
01.2017 - 01.2018

Bachelor of Applied Social Science - undefined

SACAP

Skills

Customer retention strategies

Interests

Reading
Painting
Gardening
Wheelchair boxing

Skills

High competency in Microsoft Office, Skilled at Excel sheet formatting, i.e. VLOOKUP, Pivot tables, DATEIF, Strong verbal and written communication, Ability to work well under pressure, Problem solving skills, Adaptability to new and unfamiliar situations

Personal Information

  • ID Number: 9602220043081
  • Number of Children: No
  • Nationality: South African
  • Marital Status: Single

Affiliations

Andrea Van Deventer (Fidelity Security Services)
- 072 839 9225
Dalleen Van Greunen (Fidelity Security Services)
- 063 401 0430
Kamini Naidoo (IIE MSA)
- 071 881 1893

Taryn Migatchev (AdvTech)

- 082 446 0594

Tina Du Plessis-Cloete (AdvTech)

- 082 929 4282

Alta Strydom (AdvTech)

- 079 933 4799

Timeline

Senior Customer Relationships Officer

ADvTECH Group
06.2024 - Current

Graduation and Admissions Assistant

ADvTECH Group
02.2023 - 05.2024

Co-ordinating Officer

IIE MSA
01.2021 - 01.2023

Payroll Team Leader

Fidelity Security Services
01.2018 - 01.2021

Bachelor of Social Science - Psychology and Criminology, Philosophy

Monash South Africa
01.2017 - 01.2018

Business science, Computer Application Technology, Economics, Mathematics, English, Life Science, Afrikaans

IMPAK
01.2014 - 01.2015

Bachelor of Applied Social Science - undefined

SACAP

Higher Certificate - Counselling and Communication

SACAP
Eljane CampbellSenior Customer Relations Officer