Elizma Fourie
Summary
Customer Support with 4+ years of experience supporting global SaaS and AI platform clients across onboarding, customer support, account management, and client retention. Skilled in troubleshooting, client communication, cross-functional collaboration, and delivering seamless customer experiences in fast-paced remote environments.
Overview
9
9
years of professional experience
Work History
Onboarding Specialist
Valley
New York, South Africa
03.2026 - Current
- Manage the onboarding process for clients on an AI-powered lead generation platform, ensuring a smooth post-sale experience
- Build and launch lead generation campaigns tailored to each client’s goals and target audience.
- Work closely with clients to provide onboarding support, troubleshooting, and ongoing guidance
- Collaborate with the development team to resolve technical issues and improve platform functionality
Senior CSM-Borked PC (IT Services)
Borked PC
Pennsylvania, USA
05.2025 - 02.2026
- Owned the full customer lifecycle for key accounts, acting as asenior escalation point and trusted advisor for IT service delivery.
- Coordinate technical and operational delivery across internal teams to ensure work moves smoothly from brief to completion.
- Background in cybersecurity within IT services, supporting secure systems and best practices.
- Supported a U.S.-based sales team, working directly with American clients.
- Managed complaints with calm, clear communication and problem-solving.
Account Manager/ Executive Assistant
MPC- engineering
Kempton Park
01.2024 - 01.2025
- Supported senior leadership with client management, executive assistance, and operational coordination.
- Worked closely with the internal marketing team on campaign coordination, content updates, and marketing admin support.
- Coordinated schedules, projects, and cross-team communication to keep operations aligned.
- Assisted with process improvements to strengthen internal workflows and efficiency.
Customer Success Manager/ Client Strategist
Allwage(Agrigistics) Payroll & HR Tech SaaS
Pretoria
02.2020 - 12.2023
- Led end-to-end customer onboarding, including payroll system setup, process walkthroughs, and go-live support.
- Supported clients with payroll solutions and workflows, ensuring accurate system use and a clear understanding of payroll processes.
- Acted as the primary point of contact for all customer-related activities, owning relationships from onboarding through ongoing support.
- Worked closely with development and product teams to communicate customer needs, payroll issues, and feature feedback.
- Managed customer issues and escalations, maintaining high satisfaction and supporting long-term retention.
Cabin Crew Member
Qatar Airways
Doha, Doha
04.2017 - 12.2019
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Trained in luxury hospitality, premium service standards, and cultural sensitivity.
- Maintained calm, clear communication during high-pressure and safety-critical situations.
- Provided consistent service across long-haul flights and multiple time zones.
Education
NVQ Level 5 - Level TEFL qualification
TEFL
2021
Matric -
Matric
2016
Skills
- Payroll Client Support and Issue Resolution
- Customer Health Monitoring and Retention
- Client Onboarding & Expectation Management
- Problem Solving & Quality Control
- LinkedIn Sales Navigator
Tools and Systems
- HubSpot, Pipedrive, Notion, Trello, Mondaycom, Slack, and Zoho
Languages
- English – Fluent, Afrikaans –Fluent
Timeline
Onboarding Specialist
Valley
03.2026 - Current
Senior CSM-Borked PC (IT Services)
Borked PC
05.2025 - 02.2026
Account Manager/ Executive Assistant
MPC- engineering
01.2024 - 01.2025
Customer Success Manager/ Client Strategist
Allwage(Agrigistics) Payroll & HR Tech SaaS
02.2020 - 12.2023
Cabin Crew Member
Qatar Airways
04.2017 - 12.2019
NVQ Level 5 - Level TEFL qualification
TEFL
Matric -
Matric