Elizma Fourie
Kempton Park
Summary
Client Partner with a proven track record in account management, CRM systems, and strategic outreach. Skilled in optimizing client operations, building strong partnerships, and driving revenue growth through targeted campaigns and clear communication.
Overview
8
8
years of professional experience
Work History
Client Partner Relationship Manager
Eriscale
Switzerland
01.2025 - Current
- Managed client accounts across multiple regions, including the US, UK, Australia, and Europe, ensuring clear communication and alignment on lead generation goals..
- Conducted regular strategy calls and performance reviews with clients, addressing needs, optimizing campaign performance, and building long-term partnerships.
- Monitored and managed outbound lead generation campaigns using platforms like Heyreach and Smartlead, ensuring smooth execution, high deliverability, and timely adjustments.
- Collaborated with the internal team to design, launch, and optimize outreach campaigns tailored to specific industries and target audiences.
- Provided daily inbox management, lead qualification, and appointment scheduling support to maximize conversion rates from positive replies.
- Created detailed performance reports (weekly, monthly, quarterly) to analyze campaign effectiveness and inform strategic decisions.
- Supported marketing efforts, including Canva design creation for social media, presentations, and client assets.
- Assisted with onboarding new clients, providing training materials, system walkthroughs, and technical support to ensure smooth transitions.
- Maintained close communication with stakeholders to track progress, address issues, and ensure client satisfaction.
Account Manager/ Executive Assistant
MPC- engineering
Kempton Park
02.2024 - 01.2025
- Managed client accounts for a company specializing in gear manufacturing, ensuring thetimely delivery of high-quality products.
- Collaborated closely with the marketing and sales teams to support product promotion, client acquisition, and retention efforts, including social media campaigns using Canva and Adobe Illustrator.
- Contributed creative marketing ideas aligned with overall sales strategies, helping to boost brand visibility and engagement.
- Provided strategic analysis to optimize client operations, aligning engineering solutions with business needs.
- Assisted executives with administrative duties, including scheduling, correspondence, and project coordination.
- Acted as a liaison between clients and internal teams, facilitating clear communication and timely project execution.
- Re-engaged customers from dormant accounts, increasing revenue.
- Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
Customer Success Manager/ Client Strategist
Agrigistics
Pretoria
04.2022 - 07.2024
- Led client onboarding and training sessions to ensure seamless integration with the company's systems.
- Demonstrated attention to detail in support tasks and documentation, improving customer satisfaction.
- I specialize in strategic analysis, offering solutions that enhance client productivity and generate cost savings.
- Provided payroll consulting, building long-term relationships with clients.
- Collaborated with development teams to align client processes with system requirements, driving efficiency.
- Managed system updates, email correspondence, and calls, balancing strategic and administrative duties.
- Controlled workload consisting of multiple customers in various onboarding phases while maintaining focus and attention to detail.
Assistant
Livsy
Johannesburg
07.2021 - 01.2022
- Maintained and managed client relationships
- Screened incoming calls, inquiries and requests by taking messages and forwarding to relevant staff.
- Supported staff with clerical tasks for well-maintained office administration.
- Expedited work completion by coordinating internal and external resources to fulfil organisational goals.
Cabin Crew Member
Qatar Airways
Doha
07.2019 - 01.2021
- Followed company regulations and rules promoting a safe environment for both travelers and employees.
- Wrote flight reports outlining unusual incidents during flight to allow regulatory organizations to determine causes and eliminate risks.
- Attended pre-flight meetings to receive updates on flight requirements and schedules for smooth flight operations.
- Took part in safety demonstrations to educate passengers about safety procedures and proper use of safety equipment.
Receptionist Supervisor
Cemair
Johannesburg
03.2017 - 03.2019
- Developed a training matrix to track staff development and meet training needs.
- Delivered friendly and personable experience for guests through expert service knowledge and communication skills.
- Reconciled all daily and weekly cash totals and prepared monthly banking figures. Managed basic accounting
- Bookings and handling of tickets
Education
Bachelor of Business - Business Administration
UNISA
Pretoria 01-2025
NVQ Level 5 - Level TEFL qualification
TEFL
itoi 2021
Matric -
Matric
Gromar Private School 2016
Skills
- Account management and executive assistance
- Client onboarding and strategic analysis
- Process integration and customer relationship management
- Administrative support and payroll consulting
- Project coordination and task management
- Advanced knowledge of Microsoft Excel, currently completing an advanced Excel course
- Proficient in CRM systems: Pipedrive, Nation, Trello, HubSpot, and Mondaycom
Education
other,other,other
Additional Information
References :
Ruaan-MPC( Account Manager)
+27 72 613 7114
Niki- Agrigistics ( Customer Success Manager)
+27 78 458 2823
Rassie -Livsy (PTY) ( Assistant)
+27 826850227
Lorrie-Cemair ( Cabin crew & Receptionist supervisor)
+27 832642852
Timeline
Client Partner Relationship Manager
Eriscale
01.2025 - Current
Account Manager/ Executive Assistant
MPC- engineering
02.2024 - 01.2025
Customer Success Manager/ Client Strategist
Agrigistics
04.2022 - 07.2024
Assistant
Livsy
07.2021 - 01.2022
Cabin Crew Member
Qatar Airways
07.2019 - 01.2021
Receptionist Supervisor
Cemair
03.2017 - 03.2019
Bachelor of Business - Business Administration
UNISA
NVQ Level 5 - Level TEFL qualification
TEFL
Matric -
Matric
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