ELIZABETH WANJIKU NGUGI
Security Cargo Screener
NAIROBI
Summary
With a proven track record at Dbschenker, I leveraged my analytical mindset and exceptional observational skills to enhance security and safety protocols, notably through advanced baggage inspections and emergency response strategies. My ability to foster positive interactions and swiftly adapt to high-pressure situations has consistently improved operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Senior Cargo Screener
Dbschenker
09.2022 - Current
- Checked equipment during each shift to assess functionality.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with the public to give directions, explain rules and regulations, and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Complied with all federal, state, and local regulations as well as company rules.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Safeguarded transportation operations at commercial airports and railway stations.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Waitress Trainee
01.2016 - 08.2017
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Sabasaba Secondary School
Murang'a 04.2001 -
Skills
Background Checks
Research abilities
Company processes and procedures
Analytical mindset
Behavioral observations
Firearm handling
Baggage inspections
Physical Fitness
Hazardous items knowledge
Security station experience
Timeline
Senior Cargo Screener
Dbschenker
09.2022 - Current
Waitress Trainee
01.2016 - 08.2017
High School Diploma -
Sabasaba Secondary School
04.2001 -